Description

Introducing the Perfex CRM Chat & Tickets App for Support Board, a comprehensive solution designed to enhance customer support and streamline communication within the Perfex CRM environment. This app integrates seamlessly with the Support Board, offering a robust set of features that cater to the needs of businesses looking to provide efficient and effective customer service. Below is a full list of features offered by this application:

Features of Perfex CRM Chat & Tickets App for Support Board

Real-Time Chat Integration
Ticket Management System
Automated Ticket Creation
Chat and Ticket Synchronization
User and Agent Roles
Customizable Chat Widgets
Automated Canned Responses
Multi-Channel Support (Web, Mobile)
Chatbot Integration
File Attachment Support
Conversation History
Priority and Status Management
Customizable Ticket Fields
Agent Assignment and Routing
Notification and Alert System
Internal Notes for Tickets
Department-Based Ticket Sorting
Ticket Tagging and Categorization
Search and Filter Options
Performance Analytics and Reporting
Customer Satisfaction Surveys
Knowledge Base Integration
Multi-Language Support
User Profile Management
Automated Ticket Closing
GDPR Compliance Tools
API for Custom Integrations
User and Agent Chat Ratings
Offline Messaging
Email Ticket Conversion
Custom Branding Options
Two-Factor Authentication (2FA)
Data Export and Import
Real-Time Notifications
Mobile-Responsive Design
Custom Chatbot Workflows
Security and Privacy Controls
Data Analytics and Insights
Customizable User Interface
Integration with Perfex CRM Modules

The Perfex CRM Chat & Tickets App for Support Board offers an all-in-one solution for managing customer interactions and support tickets, making it an essential tool for businesses seeking to improve their customer support experience and operational efficiency.