Description
SupportCandy Service Level Agreements (SLA) is an add-on that helps support teams define and manage service-level commitments for customer tickets, providing tools to track response and resolution targets and improve support workflow management.
- Service Level Agreements
- Response Time Targets
- Resolution Time Targets
- SLA Policies
- Ticket Priority Rules
- SLA Monitoring
- Deadline Tracking
- SLA Notifications
- Business Hours Management
- Ticket Performance Tracking
- SupportCandy Integration

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