Support – All in-one Laravel Help Desk Support Management Solution

Description

Support is a comprehensive and feature-rich Laravel-based Help Desk Support Management Solution designed to streamline customer support processes and enhance user satisfaction. With a range of advanced features, Support offers a seamless support ticketing system and robust tools for efficient issue resolution.

List of Features:

1. Ticket Management
2. Ticket Categorization and Tags
3. Ticket Prioritization
4. Ticket Assignment and Ownership
5. Ticket Status Tracking
6. Ticket Escalation Rules
7. Ticket SLA (Service Level Agreement) Management
8. Ticket Merging and Linking
9. Ticket Auto-Response and Acknowledgment
10. Ticket Assignment Routing
11. Ticket Forwarding and Email Integration
12. Ticket Commenting and Collaboration
13. Ticket Notes and Internal Communication
14. Ticket Attachment and File Management
15. Ticket History and Audit Trail
16. Ticket Custom Fields
17. Ticket Search and Filtering
18. Ticket Merge and Split
19. Ticket Knowledge Base Integration
20. Ticket Satisfaction Surveys
21. Ticket Resolution and Closing
22. Ticket Reopening and Follow-Up
23. Ticket Automation and Rules
24. Ticket Workflow Customization
25. Ticket Data Import and Export
26. Ticket Performance Analytics
27. Ticket Agent Productivity Metrics
28. Ticket SLA Performance Metrics
29. Ticket Category and Issue Mapping
30. Ticket User Segmentation
31. Ticket Service Request Management
32. Ticket Self-Service Portal
33. Ticket Request Form Customization
34. Ticket Email Parsing and Conversion
35. Ticket Custom Statuses
36. Ticket Agent Collision Avoidance
37. Ticket Response Time Tracking
38. Ticket Feedback and Rating
39. Ticket Notification and Alerts
40. Ticket Team Collaboration
41. Ticket Public and Private Notes
42. Ticket Customer Profile Integration
43. Ticket Response Templates
44. Ticket Agent Workload Balancing
45. Ticket Agent Skills and Expertise Matching
46. Ticket Multi-Channel Support
47. Ticket SLA Escalation Alerts
48. Ticket Chat Support Integration
49. Ticket Customer Portal
50. Ticket API Integration

(Note: The features listed above represent the extensive functionalities of the Support – Laravel Help Desk Support Management Solution. The actual implementation and availability of features may vary based on the specific version and configuration of the software.)