Description

“HelpDesk” is a robust online ticketing system designed to streamline customer support and enhance ticket management for businesses and organizations. With a user-friendly interface and a plethora of features, it empowers you to provide top-notch customer service. Here’s an extensive list of its key features:

User-Friendly Interface
Customizable Support Ticket Forms
Multi-Channel Ticket Submission (Website, Email, Chat)
Ticket Tracking and Management
Prioritization and Categorization
Real-Time Ticket Status Updates
Email Notifications for Ticket Updates
Self-Service Knowledge Base
Instant Search for FAQs and Articles
Automated Ticket Routing
Staff Assignment and Ownership
SLA (Service Level Agreement) Management
Multi-User Access Levels
Customizable Ticket Fields
Custom Branding and Themes
Integration with Website Live Chat
Customer Portal for Ticket Tracking
File Attachments in Tickets
Merge Duplicate Tickets
Escalation Rules and Triggers
Ticket Tags and Labels
Time Tracking and Reporting
Ticket History and Audit Trail
Multi-Language Support
API Integration Capability
Integration with CRM Systems
Integration with E-commerce Platforms
Performance Analytics and Insights
Mobile App for On-the-Go Support
Social Media Integration
Ticket Satisfaction Surveys
Customizable Email Templates
Internal Notes and Collaboration
Integration with Payment Gateways
Integration with Chatbots
Multi-Channel Customer Communication
In-App Chat for Support Agents
Customizable Auto-Responses
Two-Way Email Sync
Regular Software Updates and Support

“HelpDesk – Online Ticketing System with Website” offers a comprehensive suite of features to streamline your customer support operations. With its efficient ticket management capabilities, integration options, and customer-centric tools, you can enhance customer satisfaction and build stronger relationships with your audience.