🚀 Overview

The Active eCommerce Chat & Support App for Support Board is a ready-to-ship codebase that brings
real-time customer chat, ticketing, FAQs, and agent tools from your Support Board instance into a branded
Flutter mobile app. It’s ideal for stores using Active eCommerce CMS or any site running the
Support Board helpdesk, enabling on-the-go conversations, order-aware replies, and push notifications.

Experience: Inspired by real merchant workflows—pre-sales questions, order status checks, refunds, and
post-purchase support—this app streamlines response times and improves CSAT by delivering an inbox built for mobile agents and shoppers.

✨ Key Features

• 💬 Real-Time Messaging: 1:1 chat with typing indicators, read receipts, and message reactions.
• 🛍️ Order Context (Active eCommerce): Pull basic order info into the chat sidebar for quicker resolutions.
• 🧾 Tickets & Departments: Create/assign tickets, categories, priorities, and statuses.
• 📚 Knowledge Base & FAQs: In-app search with quick-reply suggestions.
• 🔔 Push Notifications: FCM/APNs for new messages, ticket updates, and agent mentions.
• 👥 Roles & Permissions: Customer, Agent, and Admin views with RBAC.
• 🌐 Multilingual & RTL: Localization-ready strings and RTL layout support.
• 📎 Rich Messages: Images, files, emojis, canned replies, and internal notes (agent-only).
• 📈 Analytics Hooks: Event tracking for response time, resolution time, and satisfaction prompts.
• 🛡️ Security: JWT/OAuth session handoff, HTTPS, CSRF-safe web flows, and scoped API keys.

⚙️ Technical Stack (Expertise)

• Mobile: Flutter 3.x (Dart 3), Material 3, Bloc/Provider, Dio/HTTP.
• Backend: Support Board REST/WebSocket endpoints; optional Laravel 10 proxy for auth and rate-limits.
• eCommerce: Active eCommerce CMS integration layer (orders, users, basic account data).
• Realtime: Laravel WebSockets / Pusher compatible (Soketi) for presence & typing events.
• Storage: MySQL 8 / MariaDB 10.6+, Redis cache/queue.
• Notifications: Firebase Cloud Messaging (Android) & APNs (iOS).
• Server Requirements: PHP 8.1+, Nginx/Apache, HTTPS/TLS 1.2+, extensions: json, mbstring, curl, openssl, pdo.
• Tooling: Android Studio/Xcode, Gradle 8+, Node 18+ (assets), Composer 2.x, Docker (optional).

🧩 Installation Guide

1. Prepare Support Board: Enable REST/WebSocket, create API keys, and set CORS for the app bundle ID/domain.
2. (Optional) Laravel Proxy: composer install, configure .env (DB, REDIS, APP_URL), and set SUPPORT_BOARD_API_KEY.
3. Configure App: In lib/core/config.dart set API_BASE_URL, WebSocket URL, and OAuth/JWT endpoints.
4. Branding: Replace icons/splash, update theme.dart, add translations in l10n/.
5. Push: Add google-services.json/GoogleService-Info.plist and test topic/user notifications.
6. Build: flutter pub get → flutter build apk --release / flutter build ios.

📦 Deliverables

• ✅ Flutter app source (chat, tickets, KB, notifications, settings).
• ✅ Integration layer for Support Board + Active eCommerce endpoints.
• ✅ Optional Laravel proxy API with auth guards and rate-limits.
• ✅ Environment templates (.env.example, config.sample.dart).
• ✅ Postman collection & endpoint map.
• ✅ README, CHANGELOG, and GPL v3 license.

📱 Supported Platforms

• Android: 8.0 (API 26)+
• iOS: 13+ (Xcode 15+)
• Server: Ubuntu 22.04 LTS recommended; Docker-ready; cPanel compatible.

👨‍💻 Original Developer Credit (Authoritativeness)

This package credits the original commercial author of the Support Board ecosystem. Please support the developer on their marketplace profile:
CodeCanyon – Original Author.

🔒 Disclaimer (Trustworthiness)

This listing redistributes source code under the GPL v3. We are not affiliated with Support Board, Active eCommerce CMS,
or their vendors; all trademarks are property of their respective owners. Production use requires valid licenses for any proprietary
plugins you connect, HTTPS everywhere, secure key management, and adherence to your region’s data-protection laws.