Description
Active eCommerce Chat & Support App for Support Board
Active eCommerce Chat & Support App is a powerful mobile chat companion app built specifically to work with Support Board (the WordPress chat & support plugin). With this app, your agents can respond to customer messages from anywhere—on Android or iOS—keeping support conversations live while your customers shop. Built with modern UX, push notifications, and seamless sync with Support Board. Distributed by wpshop.net under the GPL license with lifetime free updates and limited email support.
🔥 Feature Highlights
- 💬 Real-Time Chat Sync – Conversations sync instantly between the mobile app and your Support Board plugin backend.
- 🔔 Push Notifications – Agents are notified instantly of new messages or ticket assignments via FCM / APNs.
- 📂 Multi-Channel Support – Respond to email, WhatsApp, Messenger, and website chats from a unified mobile interface.
- 👥 Agent Profiles & Status – Set “online/away” status, see agent avatars, and manage chat sessions on the go.
- 📄 Rich Messaging Support – Send images, files, FAQs, canned replies, and quick links to customers from mobile.
- 🌐 Multi-Language & RTL Ready – Use the app in local languages; RTL layout support included.
- ⚡ Optimized UX – Minimalistic design ensures fast navigation and no lag even on slow networks.
- 📊 Agent Dashboard & Stats – View chat metrics, response times, open tickets, and agent performance indicators.
- 🔐 Secure Authentication – Agents log in with token-based auth, with role-based access control.
📘 Detailed Overview
The Active eCommerce Chat & Support App works as a mobile extension of Support Board, enabling support teams to stay responsive even when away from their desktops. When customers initiate chats via your website or social channels, agents receive instant push notifications and reply directly from their mobile devices.
Built to scale, this app integrates seamlessly with your WordPress backend and Support Board’s APIs. Developers can easily customize UI, add integrations (e.g., CRM, ticketing, analytics), and extend capabilities while maintaining real-time sync between mobile and web. This ensures support operations are continuous, flexible, and mobile-first.
⚖️ Comparison Table
| Feature |
Active Chat App |
Other Chat Mobile Apps |
| Support Board Integration |
✅ Native real-time sync |
❌ May require custom bridges |
| Push Notifications for Agents |
✅ Built-in FCM / APNs support |
⚠️ Often only website notifications |
| Rich Messaging Tools |
✅ File upload, canned replies, media |
⚠️ Basic text-only chat |
| Agent Dashboard |
✅ Metrics, open tickets, performance |
❌ Only basic chat lists |
| Language Support & RTL |
✅ Yes, built-in |
⚠️ Limited or English-only |
| License |
✅ GPL – open to customization |
❌ Closed source/mobile only |
| Updates & Support |
✅ Lifetime updates + limited email support |
⚠️ Paid renewals or outdated code |
🛠️ Installation Guide
- Download the Active Chat App for Support Board package from wpshop.net and unzip it.
- Upload the mobile app project into Android Studio / Xcode (or the cross-platform framework specified).
- Run dependency installation (e.g.
npm install, pod install, or equivalent).
- Configure API endpoint: set your WordPress site URL and Support Board API key/secret in configuration.
- Enable push notifications: configure Firebase Cloud Messaging (FCM) for Android & Apple Push Notification (APNs) for iOS.
- Customize branding: update app name, icons, splash screens, and theme colors.
- Log in as an agent to test message sending/receiving, status updates, and chat flows.
- Build release binaries: Android → generate signed APK/AAB; iOS → archive in Xcode and create IPA for App Store submission.
- Submit to app stores and promote among your support team to get them onboard.
🔑 Licensing Information
This app is distributed by wpshop.net under the GPL license. You may use, modify, and deploy on unlimited domains or client projects. Each purchase comes with lifetime free updates and limited email support for installation and bug-fix assistance. Custom plugin integration, UI redesigns, or enterprise-level support are not part of basic support services.
❓ FAQs
- Q1: Does this app require Support Board installed?
- Yes. This mobile app is an extension of the Support Board WordPress plugin and requires it on your site with API access enabled.
- Q2: Can agents respond on mobile?
- Absolutely. Agents can respond to customers via mobile, and the chat syncs with the web dashboard in real time.
- Q3: Are push notifications supported?
- Yes. Notifications alert agents of new messages, assignments, and replies via FCM or APNs.
- Q4: Does it support file attachments?
- Yes. The app supports sending images, PDFs, audio, and canned replies in chat conversations.
- Q5: Is it multilingual?
- Yes. The app supports localization and includes RTL layout for right-to-left languages.
- Q6: What kind of support is included?
- Each license includes lifetime free updates and limited email support for installation and bug troubleshooting.
🌟 Why Choose Active eCommerce Chat & Support App?
If you use Support Board on WordPress, this mobile companion app is a must-have to enable chat support management on the go. It offers real-time sync, rich messaging features, agent metrics, push alerts, and full GPL customization freedom so you can extend, rebrand, or integrate according to your business needs.
🔥 Empower your support team mobile-first! Get Active eCommerce Chat & Support App for Support Board from wpshop.net and offer seamless customer support across web and mobile channels.
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