🏆 Deskzai – Customer Support System | Helpdesk | Support Ticket (GPL Source Code Description)

SEO Keywords: helpdesk system PHP, customer support ticketing software, Laravel support desk, CRM help center, PHP ticket system, GPL helpdesk script, customer service management platform.

🚀 Overview

Deskzai is a full-featured customer support and helpdesk system built to streamline communication between your team and clients.
It provides a robust ticketing system that helps you manage, prioritize, and resolve support issues efficiently.
Ideal for SaaS companies, hosting providers, IT agencies, and product support teams, Deskzai delivers a modern, responsive interface and automated workflows that improve customer satisfaction and agent productivity.

Developed in Laravel, it offers enterprise-grade flexibility with an extendable modular structure, multilingual support, and REST API integration for third-party platforms.

✨ Key Features

• 🎫 Ticket Management: create, assign, and track support tickets with status and priority levels.
• 👥 Multi-User & Roles: define admin, agent, and customer roles with granular permissions.
• 📧 Email Piping: convert incoming support emails directly into tickets.
• ⚡ Auto-Assignment: distribute tickets automatically to available agents or departments.
• 💬 Internal Notes & Replies: keep private notes or communicate with customers via the ticket thread.
• 🏢 Department Management: organize tickets by product, service, or business unit.
• 📎 Attachments: allow file uploads and screenshots in ticket responses.
• 🔔 Notifications: email and in-app alerts for ticket creation, status changes, and replies.
• 📊 Reports & Analytics: view agent performance, ticket response times, and category trends.
• 🌍 Multi-Language Support: offer localized customer experiences across regions.
• 🧩 REST API: integrate Deskzai with CRMs, Slack, or third-party systems.

⚙️ Technical Stack

• Framework: Laravel 9.x / PHP 8.1+
• Frontend: Bootstrap 5, Vue.js, jQuery
• Database: MySQL / MariaDB
• Server Requirements: Apache / Nginx, PHP 8.1+, Composer, cURL, OpenSSL
• Email Integration: SMTP or IMAP (for email piping)
• Authentication: Laravel Sanctum / Passport

Expertise Note: Deskzai’s modular backend supports integration of add-ons like chatbots, AI response templates, or billing systems.

🧩 Installation Guide

1. 📦 Upload the Deskzai files to your web server.
2. 🧰 Create a MySQL database and import the provided deskzai.sql.
3. ⚙️ Edit the .env file with your database, mail, and app settings.
4. 🔑 Run php artisan key:generate and php artisan migrate --seed.
5. 🚀 Login to the admin dashboard and configure departments, agents, and ticket settings.
6. 📧 Enable email notifications or ticket piping for customer submissions.

📦 Deliverables

• ✅ Full Laravel project source code
• ✅ SQL database dump
• ✅ Admin & agent dashboards
• ✅ Customer-facing ticket portal
• ✅ REST API documentation
• ✅ Installation & setup guide
• ✅ GPL HTML description (this file)

📱 Supported Platforms

• Server OS: Linux / Ubuntu / CentOS with Apache or Nginx
• Database: MySQL / MariaDB
• Browsers: Chrome, Firefox, Edge, Safari
• Devices: responsive for desktops, tablets, and mobile users

🧠 Notes

• License: GPL – freely modify, extend, and redistribute under GNU terms.
• Customization Tips: integrate Slack notifications, AI auto-responses (ChatGPT API), or multi-brand portals.
• SEO Assurance: optimized for “PHP helpdesk system,” “Laravel ticketing system,” and “support desk CRM.”
• Security Tips: enable HTTPS, reCAPTCHA on forms, and role-based permissions for agents.

👨‍💻 Original Developer Credit

Original system concept, design, and backend by the CodeCanyon / Laravel marketplace author.
This version is distributed under the GNU General Public License (GPL) for educational and open-source development.
Reference: Original Marketplace Listing.

🔒 Disclaimer

Distributed under the GNU General Public License (GPL).
Not affiliated with Zendesk, Freshdesk, or any proprietary helpdesk brand.
All sample data, logos, and demo departments are placeholders and should be replaced before production deployment.

• Replace all demo branding and dummy tickets.
• Use strong passwords and enforce secure SMTP settings.
• Regularly back up your database and update dependencies.