TicketGo – Support Ticket System

🚀 Overview

The TicketGo – Support Ticket System is a robust, self-hosted PHP ticketing and help-desk solution designed to streamline customer support workflows. From ticket submission via a web form or email to agent assignment, SLA tracking and knowledge-base integration, TicketGo aims to centralize your support operations for maximum efficiency. :contentReference[oaicite:0]{index=0}

Built with real-world service desk experience in mind — including multi-department routing, agent dashboards, ticket categories and full reporting — TicketGo demonstrates deep domain experience in help-desk systems. :contentReference[oaicite:1]{index=1}

Target users: Small to medium-sized businesses, SaaS platforms, agencies, internal IT/support teams and freelancers who need an affordable self-hosted ticketing platform under a GPL licence to manage support requests, track performance metrics and improve customer satisfaction.

✨ Key Features

• Comprehensive Ticket Management: Create, assign, track and close tickets with unique IDs, statuses (open/in-progress/closed), priority and category filters. :contentReference[oaicite:2]{index=2}
• Multi-Agent & Multi-Department Support: Organize agents by departments, assign roles, manage permissions and streamline support workflow. :contentReference[oaicite:3]{index=3}
• Email Piping & Notifications: Automate ticket creation from email, receive alerts on replies or status changes, keep customers informed. :contentReference[oaicite:4]{index=4}
• Dashboard & Analytics: Visual dashboards showing ticket counts, agent performance, SLA compliance, monthly charts and category breakdowns. :contentReference[oaicite:5]{index=5}
• Knowledge Base / FAQ Module: Provide a self-service portal where users can search FAQs or knowledge-base articles before submitting tickets. :contentReference[oaicite:6]{index=6}
• Custom Ticket Forms & File Attachments: Tailor submission forms, collect required information, allow uploads or attachments from users. :contentReference[oaicite:7]{index=7}
• SLA Management & Priority Routing: Define SLAs, set priorities, escalate on overdue tickets to ensure service-level adherence. :contentReference[oaicite:8]{index=8}
• Multi-Language & RTL Support: Fully responsive UI with multi-language capability and right-to-left layouts for Arabic, Hebrew, Urdu etc. :contentReference[oaicite:9]{index=9}

⚙️ Technical Stack & Requirements

• Backend: PHP framework (Laravel version may vary per version) powering ticket logic, dashboards and API. :contentReference[oaicite:10]{index=10}
• Frontend: JavaScript and HTML5/CSS3 for interactive interfaces — agent dashboard, user portal, responsive layout.
• Database: MySQL or MariaDB (typical LAMP stack).
• Server Requirements: Web server (Apache or Nginx), PHP 7.x/8.x (dependent on version), SSL/HTTPS recommended, cron for automated notifications if applicable. :contentReference[oaicite:11]{index=11}

🧩 Installation Guide

1. Upload Files: Extract the TicketGo package and upload to your server’s public directory.
2. Create Database: Create a MySQL/MariaDB database and assign a user with full privileges.
3. Configuration: Rename the environment config file (e.g., .env or config.php depending on version), set database credentials, mail server settings, site URL, default language.
4. Run Installation Script or CLI Commands: Use built-in installer or run migrations/seeds via command line if script requires (depending on version). :contentReference[oaicite:12]{index=12}
5. Set Permissions: Ensure storage/cache/log folders are writable by the web server user.
6. Setup Agents & Departments: Log in as Admin, create departments, add agents/users, assign rights.
7. Test the System: Submit a test ticket via user portal, assign to an agent, respond and close it. Confirm notifications and dashboard metrics update correctly.
8. Deploy Live: Ensure SSL/HTTPS, backup strategy, user permission review, and monitor logs for any errors or assignment issues.

📦 Deliverables

• Complete source-code package of TicketGo – Support Ticket System (GPL licence for unlimited domains when distributed via GPL provider). :contentReference[oaicite:13]{index=13}
• Admin panel, user ticket portal, agent interface, knowledge base module, configuration docs.
• Licence usage file, update instructions and the vendor’s documentation.

📱 Supported Platforms

• Web Browsers: Chrome, Firefox, Edge, Safari — full dashboard and user portal compatibility.
• Devices: Desktop, laptop, tablets and mobile browsers; responsive mobile support.
• Server OS: Linux distributions (Ubuntu, Debian, CentOS) preferred; Windows servers supported if PHP/MySQL stack available.

🧠 Notes

• License: Distributed under the GNU General Public License (GPL) via GPL-friendly providers. Verify domain-use rights and update policy. :contentReference[oaicite:14]{index=14}
• Customization tips: Extend with live chat integration, Slack or MS Teams notifications, API endpoints for CRM/tracking systems, automated SLA escalation, AI-powered reply suggestions.
• SEO & Trust Assurance: A well-organised support portal enhances customer satisfaction, retention and brand credibility — all positive signals for long-term business growth.
• Experience highlight: The software directly addresses common support workflows — ticket IDs, chat with agent option, knowledge base and multi-agent dashboards — indicating design based on actual help desk operations. :contentReference[oaicite:15]{index=15}

👨‍💻 Original Developer Credit

Developed by WorkDo and listed on CodeCanyon as “TicketGo – Support Ticket System” (Item ID 23051838). :contentReference[oaicite:17]{index=17}
Purchasing the legitimate licence ensures updates, support and full access to the source functionality.

🔒 Disclaimer

This description is provided for informational and GPL-distribution listing purposes only. We are not the original author or rights-holder. All trademarks, logos and brand assets (such as “TicketGo” and “WorkDo”) remain the property of their respective owners. For production-use, ensure you obtain a valid licence, deploy in a secure environment (HTTPS/SSL, backups, access control) and comply with applicable data-protection regulations.