BeDesk – Customer Support Software & Helpdesk Ticketing System

✨ Key Features

• Multi-Channel Support: manage customer tickets via email, contact forms, or API integration.
• Ticket Management: auto-assign, prioritize, and track tickets through custom statuses and departments.
• Customer Portal: users can submit and view ticket history through a secure, branded interface.
• Agent Dashboard: intuitive interface for staff to respond, collaborate, and close tickets faster.
• Automations & Triggers: automate responses, assignments, and notifications based on ticket rules.
• Knowledge Base: create and manage FAQs, articles, and help guides for self-service support.
• Email Piping: automatically convert incoming emails into support tickets.
• Departments & Teams: organize support agents into departments and assign permissions accordingly.
• Customer Management: centralized user profiles with full ticket history and communication logs.
• Custom Fields: add ticket fields to capture more detailed issue information.
• Ticket Tags & Search: categorize and locate tickets easily using tags and filters.
• Reporting & Analytics: monitor agent performance, response times, and ticket statistics.
• Multi-Language Support: localization-ready interface for global teams.
• Role-Based Access Control: limit actions and visibility based on user roles (admin, agent, client).
• Brand Customization: upload logos, change color schemes, and white-label for your organization.
• RESTful API: integrate BeDesk with other systems and CRMs for seamless data flow.

⚙️ Technical Stack

Core Platform: Laravel Framework (PHP 8.0+)

• Backend: PHP 8.0+, Laravel 9+, Composer dependency management
• Frontend: Blade Templates, Vue.js, Bootstrap 5, jQuery
• Database: MySQL 5.7+ / MariaDB 10.3+
• Server Requirements: Apache or Nginx with HTTPS enabled
• PHP Extensions: OpenSSL, Mbstring, Tokenizer, Ctype, JSON, XML, BCMath, Fileinfo
• Mail Integration: supports SMTP, Mailgun, and SendGrid for notifications
• Browser Compatibility: Chrome, Firefox, Edge, Safari (latest versions)

🧩 Installation Guide

1. Prepare Environment: Ensure PHP 8+, MySQL, and Composer are installed.
2. Upload Files: extract and place BeDesk files into your web root directory.
3. Install Dependencies: run composer install and npm install (optional for frontend).
4. Environment Setup: copy .env.example to .env and configure database, mail, and app settings.
5. Run Migrations: php artisan migrate --seed to set up tables and seed data.
6. Generate Key: execute php artisan key:generate and php artisan storage:link.
7. Access Admin Panel: visit yourdomain.com/admin to log in and configure system settings.

Tip: Use cron jobs for scheduled automation and email piping for continuous ticket syncing.

📦 Deliverables

• 💾 GPL Source Code for BeDesk (Laravel application)
• 🖥️ Admin & Agent Panels with responsive interfaces
• 📞 Customer Portal for ticket submission and tracking
• 📚 Knowledge Base System for articles and FAQs
• 📖 Documentation for setup and configuration

📱 Supported Platforms

• Server OS: Linux (Ubuntu/CentOS) recommended, Windows compatible
• Browsers: Chrome, Firefox, Safari, Edge
• Devices: fully responsive – works on desktops, tablets, and smartphones
• Mail Clients: compatible with SMTP, IMAP, and POP integrations

🧠 Notes & SEO Assurance

• License: Released under the GNU General Public License (GPL). You may use, modify, and redistribute under GPL terms.
• Customization Tips: modify Blade templates under resources/views and configure ticket workflows via settings.
• Performance: enable caching and queues via php artisan queue:work for high-volume ticket environments.
• Experience (E-E-A-T): reflects practical support workflows modeled on enterprise helpdesk solutions (like Zendesk and Freshdesk).
• Expertise: powered by Laravel’s MVC architecture, offering scalability and security for support automation.
• Authoritativeness: based on a commercial-grade helpdesk solution from verified Laravel developers.
• Trustworthiness: transparent GPL licensing, open source structure, and no encryption.
• SEO: structured with semantic HTML headings and optimized for keywords such as “Helpdesk Software,” “Laravel Ticket System,” and “Customer Support CRM.”

👨‍💻 Original Developer Credit

The original BeDesk software was developed and published by verified Laravel developers on
CodeCanyon.
For commercial licensing, updates, or support, please purchase the official version from the original author.

🔒 Disclaimer (Transparency & Trust)

This version is provided under the GNU General Public License (GPL) for educational and testing purposes.
We are not the original creators and do not claim ownership of any associated trademarks or commercial branding.
No proprietary license keys, updates, or premium support are included.
For production deployment or commercial rights, please obtain a valid license from the original CodeCanyon developer.