Deskzai is a robust Customer Support System that offers comprehensive helpdesk and support ticket functionalities. Designed to streamline customer interactions and enhance support services, Deskzai provides a range of features to manage, track, and resolve customer inquiries effectively. Explore the extensive list of features below:
Feature List:
- Intuitive Helpdesk Ticketing System
- Multi-Channel Support (Email, Chat, Phone)
- Automated Ticket Assignment
- Prioritization and Escalation
- Real-Time Ticket Tracking
- Customizable Ticket Forms
- Knowledge Base and Self-Service Options
- Automated Ticket Routing
- SLA (Service Level Agreement) Management
- Customer Communication History
- Ticket Merging and Linking
- Integrated Live Chat Support
- Canned Responses for Quick Replies
- Customizable Ticket Statuses
- Multi-Agent Collaboration
- Internal Notes and Comments
- File and Attachment Support
- Ticket Tags for Organization
- Customer Feedback and Surveys
- Ticket Resolution Time Tracking
- Automated Responses and Acknowledgments
- User Roles and Permissions
- Real-Time Agent Availability
- Ticket Filters and Search
- Customizable Dashboard and Reports
- Mobile Accessibility for Agents
- Integration with CRM Systems
- GDPR Compliance Features
- Ticket Export and Reporting
- Multi-Language Support
- Customizable Email Notifications
- Automated Ticket Closing
- Customer Profile and History
- In-App Customer Support
- Service Request Forms
- Real-Time Agent Performance Metrics
- Ticket Assignment Rules
- Automated Ticket Prioritization
- Two-Factor Authentication
- Customizable Branding and Theming
Deskzai provides a feature-rich environment for managing customer support and helpdesk operations efficiently. With a focus on automation, collaboration, and customer satisfaction, it aims to empower businesses to deliver exceptional support experiences.
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