🚀 Overview

Fowtickets is a lightweight and efficient customer support and ticketing system built with Laravel.
It provides a complete helpdesk solution including ticket creation, knowledge base management, agent collaboration, and email notifications.
Designed for small to medium-sized businesses, agencies, and SaaS providers that need a fast, organized, and self-hosted support solution.

Experience: Developed with real-world customer service workflows in mind, Fowtickets ensures an intuitive dashboard for
agents and clients alike, enabling effective issue tracking, knowledge base referencing, and automated responses.

✨ Key Features

• 🎟️ Ticket Management: Create, assign, and prioritize support tickets efficiently.
• 👥 Multi-Agent System: Role-based access for admins, agents, and customers.
• 📚 Knowledge Base: Create and categorize articles for self-service support.
• 📩 Email Notifications: Automated alerts for new tickets, replies, and status updates.
• 📊 Dashboard Analytics: Overview of open, pending, and resolved tickets.
• 📁 Attachments: Upload and manage files securely with each ticket.
• 🕓 Ticket History: View full conversation threads and status logs.
• 🌐 Multi-Language Support: Easily translate interface strings for global use.
• 🧭 Search Functionality: Full-text search for tickets and knowledge base entries.
• 🔒 Secure Authentication: CSRF protection, hashed passwords, and HTTPS-ready routes.
• 💰 Monetization (optional): Integrate with payment modules for premium support tiers.

⚙️ Technical Stack

• Backend Framework: Laravel 10 (PHP 8.1+)
• Frontend: Blade Templates + Tailwind CSS
• Database: MySQL 8 / MariaDB 10.6+
• Authentication: Laravel Breeze / Sanctum (optional API support)
• Notifications: Laravel Mail (SMTP/SendGrid/Mailgun)
• Server Requirements: Apache/Nginx, HTTPS/TLS 1.2+, PHP extensions: mbstring, json, curl, openssl, pdo_mysql
• Optional: Redis for cache and queue management

🧩 Installation Guide

1. Upload all project files to your web server.
2. Run composer install to install dependencies.
3. Set environment variables in .env (database, mail, app URL).
4. Run migrations with php artisan migrate --seed to generate tables and demo data.
5. Set file permissions for storage/ and bootstrap/cache/.
6. Access the admin panel via /admin and start creating tickets or KB articles.

📦 Deliverables

• ✅ Full Laravel source code (ticketing system + KB)
• ✅ SQL database schema & seed data
• ✅ Admin and user panels
• ✅ Email notification templates
• ✅ API-ready architecture
• ✅ Documentation & GPL v3 license

📱 Supported Platforms

• Web: Fully responsive interface (Chrome, Firefox, Edge, Safari)
• Server: Linux/Ubuntu 22.04+, cPanel, Plesk, or Docker environments
• Database: MySQL 8+, MariaDB 10.6+, SQLite (for testing)

👨‍💻 Original Developer Credit

Concept inspired by premium support software available on CodeCanyon.
Support the original author here:
CodeCanyon – Original Author.

🔒 Disclaimer

This project is redistributed under the GPL v3 license for educational and lawful commercial use.
We are not affiliated with the original vendor. All logos, brand names, and trademarks are property of their respective owners.
Ensure compliance with your region’s data protection laws (e.g., GDPR) and configure mail servers securely before production deployment.