Perfect Support ticketing & document management system

Perfect Support Ticketing & Document Management System is a comprehensive solution designed to streamline customer support processes and efficiently manage documents. This system empowers businesses to handle support requests, track tickets, and organize documentation seamlessly. Explore the comprehensive list of features below:

1. Ticket Creation and Management
2. Multi-Channel Support (Email, Chat, Phone)
3. Customizable Ticket Forms
4. Ticket Status Tracking
5. Priority and Urgency Levels
6. Ticket Assignment and Routing
7. SLA (Service Level Agreement) Integration
8. Knowledge Base Management
9. Document Versioning and Tracking
10. Secure Document Storage
11. Document Categorization
12. User Permissions and Access Control
13. Automated Ticket Assignment
14. Ticket Tags and Labels
15. Knowledge Base Search Functionality
16. Real-Time Ticket Updates
17. Customer Communication Logs
18. Ticketing Dashboard and Analytics
19. Customizable Ticket Status Workflow
20. Document Collaboration Features
21. Document Approval Workflow
22. Document Access Audit Trail
23. Integration with CRM Systems
24. Email Integration for Tickets
25. Document Content Search
26. Ticket Escalation Rules
27. Mobile Access for Ticketing
28. Document Security Features
29. Ticketing API for Integration
30. Regular Updates and Customer Support