Perfex-CRM-Chat-Tickets-App-for-Support-Board

Introducing the Perfex CRM Chat & Tickets App for Support Board, a comprehensive solution designed to enhance customer support and streamline communication within the Perfex CRM environment. This app integrates seamlessly with the Support Board, offering a robust set of features that cater to the needs of businesses looking to provide efficient and effective customer service. Below is a full list of features offered by this application:

Features of Perfex CRM Chat & Tickets App for Support Board

1. Real-Time Chat Integration
2. Ticket Management System
3. Automated Ticket Creation
4. Chat and Ticket Synchronization
5. User and Agent Roles
6. Customizable Chat Widgets
7. Automated Canned Responses
8. Multi-Channel Support (Web, Mobile)
9. Chatbot Integration
10. File Attachment Support
11. Conversation History
12. Priority and Status Management
13. Customizable Ticket Fields
14. Agent Assignment and Routing
15. Notification and Alert System
16. Internal Notes for Tickets
17. Department-Based Ticket Sorting
18. Ticket Tagging and Categorization
19. Search and Filter Options
20. Performance Analytics and Reporting
21. Customer Satisfaction Surveys
22. Knowledge Base Integration
23. Multi-Language Support
24. User Profile Management
25. Automated Ticket Closing
26. GDPR Compliance Tools
27. API for Custom Integrations
28. User and Agent Chat Ratings
29. Offline Messaging
30. Email Ticket Conversion
31. Custom Branding Options
32. Two-Factor Authentication (2FA)
33. Data Export and Import
34. Real-Time Notifications
35. Mobile-Responsive Design
36. Custom Chatbot Workflows
37. Security and Privacy Controls
38. Data Analytics and Insights
39. Customizable User Interface
40. Integration with Perfex CRM Modules

The Perfex CRM Chat & Tickets App for Support Board offers an all-in-one solution for managing customer interactions and support tickets, making it an essential tool for businesses seeking to improve their customer support experience and operational efficiency.