🚀 Overview

Php Help Manager (PHM) is a robust PHP-based help desk and ticketing system designed to manage customer support efficiently.
It allows businesses to track queries, assign tickets to team members, and provide timely responses to enhance customer satisfaction.

Inspired by real-world customer support workflows, PHM is ideal for companies, IT departments, and service providers seeking an organized, professional help desk solution.

✨ Key Features

• Ticket Management: Create, assign, prioritize, and track support tickets.
• Customer Portal: Customers can submit queries, track status, and communicate with support staff.
• Team Collaboration: Assign tickets to multiple agents and monitor progress.
• Email Notifications: Automatic updates for ticket creation, updates, and closure.
• Knowledge Base: Create FAQs and guides for common issues to reduce ticket load.
• Reporting & Analytics: Track team performance, ticket resolution time, and customer satisfaction.
• Role-Based Access: Admin, agent, and customer roles with secure access control.
• Customizable Interface: Modify themes, branding, and ticket categories to suit your business.
• Responsive Design: Accessible on desktop, tablet, and mobile devices.
• Multi-Language Support: Cater to international customers with multiple languages.

⚙️ Technical Stack

• Backend: PHP 7/8 (Laravel or native PHP)
• Frontend: HTML5, CSS3, Bootstrap 5, JavaScript
• Database: MySQL / MariaDB
• Server Requirements: Apache / Nginx with PHP extensions (pdo, curl, mbstring, openssl, zip)
• Email Integration: SMTP, Mailgun, or SendGrid for notifications
• Mobile Support: Fully responsive help desk portal

🧩 Installation Guide

1. Upload PHM source files to your web server.
2. Create a MySQL database and import the provided SQL file.
3. Configure the .env or configuration file with database credentials and email settings.
4. Run any necessary migrations if using Laravel: php artisan migrate --seed.
5. Login to the admin panel to configure ticket categories, roles, and support team members.
6. Test ticket creation, assignment, and notification workflows before going live.

📘 Full installation and customization documentation is included.

📦 Deliverables

• ✅ PHM Source Code (GPL Licensed)
• ✅ Admin Panel for Ticket & User Management
• ✅ Customer Portal for Ticket Submission
• ✅ SQL Database File
• ✅ Sample Tickets and Users
• ✅ Email Notification & SMTP Configuration Scripts
• ✅ Installation & Customization Documentation

📱 Supported Platforms

• Server OS: Linux, Windows, macOS (LAMP/LEMP compatible)
• Devices: Desktop, Tablet, Mobile (responsive)
• Browsers: Chrome, Firefox, Edge, Safari (latest versions)

🧠 Notes

• License: Distributed under the GNU General Public License (GPL) for educational and non-commercial purposes.
• Customization: Add new ticket categories, email templates, or UI themes as needed.
• Security: Use HTTPS, strong authentication, and role-based access control.
• Business Use: Suitable for IT support teams, service providers, and small to medium businesses needing organized ticket management.

👨‍💻 Original Developer Credit

Developed by CodeCanyon Author. This GPL version is shared for educational and open-source purposes, fully crediting the original developer.

🔒 Disclaimer

This software is not affiliated with or endorsed by the original developer or CodeCanyon.
Distributed under the GNU General Public License (GPL), allowing modification, study, and redistribution for educational and non-commercial purposes.
All trademarks, logos, and brand names remain the property of their respective owners.