Php Help Manager – PHM

Description

Feature Highlights

• 🎫 Unified Help Desk & Ticketing – Convert emails, web forms, and chat requests into organized tickets with priorities, SLAs, and custom statuses.
• 📬 Omnichannel Inboxes – Route support from multiple brands/departments using aliases, POP/IMAP fetch, and SMTP replies with collision protection.
• 🧩 Knowledge Base & FAQs – Publish articles, categories, and canned responses; deflect repetitive tickets and improve first-contact resolution.
• 👥 Agent Collaboration – Private notes, @mentions, internal handoffs, and collision detection so agents never duplicate work.
• ⚙️ Automation & Macros – Auto-assign by skill/load, trigger SLA timers, send follow-ups, and apply bulk actions with one click.
• 📊 Reports & CSAT Surveys – Track volume, response/resolve times, backlog, agent productivity, and satisfaction trends with exportable reports.
• 🌍 Multi-Brand, Multi-Language – Separate portals, themes, and email templates per brand; localized UI and article content.
• 🔒 Secure & Role-Based – Granular roles/permissions, 2FA support, IP allowlists, and audit logs to keep your help desk compliant.
• 🔄 Lifetime Free Updates – Ongoing improvements and security patches included with your GPL purchase from wpshop.net.

Detailed Overview

Php Help Manager – PHM is a fast, self-hosted PHP help desk platform that brings tickets, knowledge base, and agent collaboration together in one clean workflow.
Designed for agencies, SaaS startups, and enterprise teams, PHM centralizes customer conversations from email and web while giving managers visibility into SLAs and performance.
Use macros to clear queues, publish high-quality KB articles, and keep every stakeholder aligned—from first response to resolution.

Comparison Table

Capability	PHM (This Product)	Hosted Help Desks
Ownership & Hosting	✔ Self-hosted, full control	✖ Vendor-hosted, limited control
Licensing & Updates	✔ GPL + lifetime free updates	✖ Ongoing monthly fees
Multi-Brand Portals	✔ Built-in, unlimited	✖ Often premium tiers
Automations & Macros	✔ Triggers, SLAs, bulk actions	✖ Limited without add-ons
Knowledge Base	✔ Articles, categories, search	✖ Frequently separate module
Data Export	✔ CSV/JSON exports	✖ Restricted or paywalled

Installation Guide

1. Download the Php Help Manager – PHM GPL package from your wpshop.net account.
2. Upload the extracted files to your server’s public_html (or desired subdirectory) via FTP/File Manager.
3. Create a new MySQL/MariaDB database and user; note the credentials.
4. Visit your domain to launch the installer and enter database details, admin email, and URL paths.
5. Configure mail (SMTP/IMAP or POP) for ticket ingestion and agent replies.
6. Set up brands/departments, roles/permissions, SLAs, and canned responses. Add your logo, colors, and KB structure.

Licensing Information

This product is distributed under the GPL (General Public License), so you can install and modify it on unlimited domains.
Purchasing from wpshop.net includes lifetime free updates and limited support via email for installation guidance and core troubleshooting.

FAQs

Can PHM fetch emails and create tickets automatically?

Yes. Configure POP/IMAP for inbound email and SMTP for outbound replies; messages are auto-converted to tickets with threading.

Does PHM support multiple brands or departments?

Absolutely. Create separate portals, mailboxes, and templates per brand with individual SLAs and workflows.

Can I publish a searchable knowledge base?

Yes. PHM includes a public/private KB with categories, article revisions, and search to reduce repetitive tickets.

How do automations work?

Use triggers and macros to auto-assign by skill or load, set priorities, start SLA timers, send follow-ups, and update statuses in bulk.

Is PHM secure?

PHM supports role-based access, audit logs, optional 2FA, and IP allowlists. Keep your instance updated for the latest patches.

Why Choose Php Help Manager – PHM?

PHM gives you enterprise-class help desk control without recurring vendor lock-in.
Unify support channels, empower agents with automations and a living knowledge base, and get the metrics you need to raise CSAT and crush SLAs—all under your brand and infrastructure.

Deliver faster, smarter support today. Download Php Help Manager – PHM from wpshop.net and launch a scalable, self-hosted help desk with lifetime free updates and reliable email support.