🏆 PixelDesk – Support Ticket System with OpenAI (GPL Source Code Description)

SEO Keywords: AI helpdesk system, OpenAI ticket assistant, Laravel support ticketing, chatbot customer support, PHP helpdesk CRM, AI support automation, GPL helpdesk script.

🚀 Overview

PixelDesk is a next-generation AI-powered support ticket system that combines human efficiency with the intelligence of OpenAI GPT.
It helps businesses handle customer queries faster through smart ticket routing, automated responses, and intelligent knowledge base suggestions.
Designed for startups, SaaS providers, and enterprise support teams, PixelDesk enhances productivity by providing smart agent assistance and contextual conversation history.

Built using Laravel, it offers a clean, modular backend, role-based access control, multilingual support, and REST API integration for seamless deployment in modern support environments.

✨ Key Features

• 🎫 Smart Ticketing: create, assign, and manage tickets with priority, SLA, and category options.
• 🧠 OpenAI Integration: auto-generate suggested replies and summaries using GPT-based AI.
• 💬 Agent Assistant: AI helper drafts responses, analyzes tone, and recommends solutions.
• 📚 Knowledge Base Integration: AI searches internal KB to suggest relevant articles automatically.
• 📨 Email to Ticket: convert incoming emails into support tickets.
• ⚡ Auto Assign & Escalate: assign tickets dynamically based on department load or urgency.
• 👥 Multi-Role System: admin, manager, agent, and client roles with secure access control.
• 📊 Reports & Analytics: real-time insights into response time, resolution rates, and AI usage.
• 🌍 Multilingual Interface: full localization for multiple languages and regions.
• 📱 Responsive UI: fully optimized dashboard for desktop, tablet, and mobile devices.

⚙️ Technical Stack

• Framework: Laravel 9.x (PHP 8.x)
• Frontend: Bootstrap 5, Vue.js / jQuery (depending on version)
• Database: MySQL / MariaDB
• AI API: OpenAI GPT (ChatGPT / GPT-4 API)
• Email Integration: SMTP / IMAP for ticket creation
• Server Requirements: PHP 8.1+, cURL, OpenSSL, JSON, and Composer

Expertise Note: PixelDesk combines AI assistance with traditional CRM tools, enabling intelligent automation without losing human oversight.

🧩 Installation Guide

1. 📦 Upload all files to your hosting directory.
2. 🧰 Create a MySQL database and user.
3. ⚙️ Edit the .env file with database, mail, and OpenAI API credentials.
4. 🗄️ Run composer install and php artisan migrate --seed.
5. 🔑 Generate an application key using php artisan key:generate.
6. 🤖 Set Up OpenAI credentials and test AI assistant responses.
7. 🚀 Access the admin panel and configure departments, agents, and workflows.

📦 Deliverables

• ✅ Full Laravel source code
• ✅ Database migration & seeder files
• ✅ Admin, agent, and client dashboards
• ✅ OpenAI integration module
• ✅ Ticket management & analytics tools
• ✅ Installation & documentation files
• ✅ GPL HTML product description (this file)

📱 Supported Platforms

• Server OS: Linux / Ubuntu / CentOS
• Database: MySQL / MariaDB
• AI: OpenAI GPT (via API key)
• Browsers: Chrome, Firefox, Safari, Edge
• Devices: desktop, tablet, and mobile

🧠 Notes

• License: GPL – free to modify, redistribute, and use under GNU General Public License.
• Customization Tips: extend with Slack / Discord notifications, AI intent classification, or customer satisfaction scoring.
• SEO Assurance: optimized for “AI support ticket system,” “OpenAI helpdesk,” and “Laravel customer support CRM.”
• Security Tips: enforce HTTPS, sanitize ticket content, and rotate API keys regularly.

👨‍💻 Original Developer Credit

Original concept, UX, and Laravel implementation by the CodeCanyon / PHP marketplace author.
This version is redistributed under the GNU General Public License (GPL) for educational and open-source projects.
Reference: Original Marketplace Listing.

🔒 Disclaimer

Distributed under the GNU General Public License (GPL).
Not affiliated with OpenAI or any proprietary SaaS provider.
All sample tickets, emails, and demo data are placeholders and should be replaced before production deployment.

• Replace demo branding and OpenAI credentials before use.
• Comply with data privacy (GDPR) and AI usage policies.
• Perform regular security audits and API usage monitoring.