Support System-Live Web Chat & Client Desk & Ticket Help Desk

Description

The “Support System” is a comprehensive customer support solution that integrates live web chat, client desk, and ticket help desk functionalities. Designed to streamline communication between businesses and their customers, this system offers various features to enhance customer service and satisfaction. Below is a list of key features offered by the Support System:

Feature List:

1. Live Web Chat
2. Client Desk
3. Ticket Help Desk
4. Multi-channel Communication
5. Real-time Chat Messaging
6. Automated Chat Responses
7. Customizable Chat Widgets
8. Departmental Routing
9. Visitor Tracking
10. Chat Transfer Between Agents
11. Chat History
12. File and Media Sharing
13. Offline Message Collection
14. Ticket Submission
15. Ticket Status Tracking
16. Prioritization of Tickets
17. Email Notifications
18. Knowledge Base Integration
19. FAQ Section
20. Customer Feedback Collection
21. Reporting and Analytics
22. Customizable Branding
23. Multi-language Support
24. Role-based Access Control
25. Regular Updates and Support.