Support System-Live Web Chat & Client Desk & Ticket Help Desk

✨ Key Features

• Live Web Chat Widget: embed a chat widget on your website to engage visitors in real-time, initiate conversations, or convert them into support tickets.
• Client Portal / Help Desk: customers log in, view their tickets, check responses, submit new queries and track status.
• Ticketing System: inbound emails, chat transcripts or form submissions create support tickets with statuses, priorities, categories and agent assignment. :contentReference[oaicite:0]{index=0}
• Unified Inbox: all live chats, email tickets and portal submissions channelled into one dashboard for agents — reducing missed requests. :contentReference[oaicite:1]{index=1}
• Agent Dashboard & Roles: support admins, team leads, agents and customers each have tailored views and permissions.
• Knowledge Base & FAQs: publish self-help articles so customers can resolve common issues without raising tickets, reducing workload. :contentReference[oaicite:2]{index=2}
• Live Visitor Tracking: monitor website visitors, trigger proactive chat invites, and convert live sessions into tickets if offline.
• Multi-Channel Support: support for web chat, email, portal, social or messenger integrations (optional). :contentReference[oaicite:3]{index=3}
• Automation & Routing: auto-assign tickets, set SLA priorities, dispatch reminders, and escalate past due issues.
• Reporting & Analytics: track response times, resolution times, agent productivity, ticket volumes and customer satisfaction. :contentReference[oaicite:4]{index=4}
• Customization & Branding: customise chat widget, portal theme, email templates and support workflows to match your brand identity.

⚙️ Technical Stack

• Backend: PHP 8.1+ (or 8.2 recommended) using Laravel framework (or similar MVC) for modular design.
• Frontend: Blade templates or optionally Vue.js/React for chat widget & portal UI. Uses Bootstrap or Tailwind CSS for responsive layout.
• Database: MySQL/MariaDB 8.0+ for ticket, user and chat data.
• Real-Time Chat: WebSocket support via Pusher or Laravel Echo, or long-polling fallback for live chat updates.
• Server Requirements: Nginx or Apache, HTTPS/SSL enabled, Composer, Node.js (for front-end assets), Redis (optional for queue/cache acceleration).
• Optional Integrations: SMTP for email, Twilio/SMS for notifications, Slack/Teams for agent alerts.

Technical insight: The system uses a single unified backend to log conversations from live chat and convert them into tickets automatically — ensuring consistency and audit-trail between real-time and asynchronous support. :contentReference[oaicite:5]{index=5}

🧩 Installation Guide (Quick Start)

1. Prepare Server: ensure PHP 8.1+, MySQL 8+, Node.js and Composer installed; enable HTTPS.
2. Upload Files: deploy the source code into your server’s web root.
3. Configure Environment: copy .env.example to .env and set database credentials, mail settings and real-time driver.
4. Install Dependencies: run composer install, and npm install && npm run build if front-end assets included.
5. Run Migrations: execute php artisan key:generate then php artisan migrate --seed to set up default data and accounts.
6. Install Chat Widget: copy provided script snippet into your website footer to enable live chat for visitors.
7. Configure Agents: create admin and agent accounts, set roles and chat permissions.
8. Test Workflow: initiate a live chat, convert into ticket, and verify analytics logs and notification flows.

Tip: Enable cron jobs or queue workers for background tasks like ticket reminders, cleanup, and analytics summarisation.

📦 Deliverables

• Complete source code of the Support System (live web chat, client desk & help desk ticketing).
• Database migration files and seeders with demo data.
• Installation, configuration and user documentation.
• Admin panel UI for agents, role management and customer portal.
• GPL license file and environment configuration template (.env.example).

📱 Supported Platforms

• Web Interface: fully responsive for major browsers (Chrome, Firefox, Edge, Safari).
• Server OS: supports Linux (Ubuntu/Debian/CentOS), macOS and Windows Server (with PHP hosting).
• Client Desk: accessible via web for customers/students and agents — no specific mobile app required (mobile-friendly UI included).

🧠 Notes

• License: distributed under the GNU General Public License (GPL).
• Customization: extend workflows, integrate external CRM/ERP, add AI chatbots, multilingual support or telephony integrations.
• SEO Optimization: metadata structured with keywords like “live web chat”, “help desk ticket system”, “client support portal” to improve discoverability.
• Security Tips: enforce HTTPS, sanitize chat inputs, implement rate-limiting, enable two-factor authentication for agent accounts and archive old tickets securely.

👨‍💻 Original Developer Credit

Developed by the original author and distributed commercially on
CodeCanyon.
All rights, trademarks, and design assets remain the property of the upstream developer.

🔒 Disclaimer

GPL Redistribution Notice: This version of Support System – Live Web Chat, Client Desk & Ticket Help Desk is licensed under the GNU General Public License (GPL).
It is intended for educational, developmental and self-hosted usage only.
We are not affiliated with or endorsed by the original vendor.
No official support, updates or warranties are provided unless you obtain the licensed version.