Support Ticket Management System for WordPress

Description

The “Support Ticket Management System for WordPress” is a feature-rich plugin designed to streamline customer support and ticket management processes on your WordPress website. It enables you to efficiently manage and respond to customer inquiries, issues, and requests. Here’s a list of key features offered by the Support Ticket Management System for WordPress:

1. Ticket Creation and Submission
2. Customer Support Portal
3. Ticket Categorization
4. Priority Levels
5. Status Tracking
6. Ticket Assignment
7. Agent and User Dashboards
8. Email Notifications
9. Ticket Updates and Responses
10. File Attachments
11. Knowledge Base Integration
12. Ticket Tagging
13. Custom Ticket Forms
14. Ticket Search and Filters
15. Public and Private Tickets
16. Ticket Assignment Rules
17. Ticket Autoresponder
18. Custom Fields and Attributes
19. Customizable Ticket Views
20. Ticket Assignment to Agents or Teams
21. Ticket Routing
22. Automated Ticket Assignment
23. Knowledge Base Integration
24. Email-to-Ticket Conversion
25. Customer Registration and Login
26. Agent Permissions and Roles
27. Reporting and Analytics
28. Ticket Workflow Management
29. Ticket Merge and Split
30. Ticket Escalation
31. Ticket Priority Assignment
32. Ticket Follow-Up Reminders
33. Agent Collaboration
34. Customizable Email Templates
35. Multilingual Support
36. Performance Optimization
37. Regular Updates and Maintenance
38. User Support and Assistance
39. Documentation and Tutorials
40. Custom Branding and Styling
41. Ticket Time Tracking
42. SLA (Service Level Agreement) Support
43. Ticket History and Activity Logs
44. Ticket Labels and Categories
45. Custom Ticket Forms
46. Knowledge Base Linking
47. Customer Feedback and Ratings
48. Custom Ticket Statuses
49. Internal Notes
50. Ticket Export and Import功能。