TaurusHelp – Helpdesk Ticketing System

Description

TaurusHelp – Helpdesk Ticketing System

TaurusHelp – Helpdesk Ticketing System is a professional, GPL-licensed customer support platform designed for startups, SaaS businesses, agencies, and enterprises. It helps your team manage tickets, streamline communication, and resolve customer issues faster—all from one intuitive dashboard. Lightweight yet powerful, TaurusHelp includes multi-channel support, smart workflows, knowledge base integration, and insightful analytics. Offered by wpshop.net with lifetime free updates and limited email support for peace of mind.

---

✨ Feature Highlights

• 🎫 Advanced Ticket Management – Prioritize, assign, and track tickets with custom statuses and SLAs.
• 📨 Email Piping & Web Form Capture – Convert incoming emails and web forms into support tickets automatically.
• 📚 Knowledge Base Integration – Reduce repetitive questions by linking customers to self-help articles.
• 👥 Role-Based Team Access – Define permissions for admins, agents, managers, and external contractors.
• ⚡ Smart Automation & Canned Responses – Save time with macros, auto-assign, and quick replies.
• 📊 Reports & Analytics – Track ticket volume, agent performance, and resolution time with exportable charts.
• 🌎 Multi-Language & RTL Ready – Deliver a global support experience across languages and regions.
• 🔒 Secure & GDPR-Compliant – SSL-friendly, data-safe workflows for businesses handling sensitive information.

---

📖 Detailed Overview

TaurusHelp centralizes all your customer inquiries—email, web forms, or internal escalation—into a single, easy-to-navigate ticket dashboard. Managers can assign tickets to the right agents, apply SLAs, add private notes, and use analytics to boost service quality. A built-in knowledge base empowers customers to find answers themselves, reducing workload on your support team.

Agents benefit from canned responses and automation rules that cut down repetitive tasks. The system also supports custom tags, search filters, bulk actions, and integration hooks for CRM or payment systems. Under the GPL license, developers can fully customize the interface, extend APIs, or add custom modules to fit business workflows.

---

📊 Comparison Table

Feature	TaurusHelp	Competitors
Unlimited Tickets & Agents	✔ Included with GPL license	✖ Often restricted by pricing tiers
Email-to-Ticket Conversion	✔ Built-in piping engine	✖ Requires third-party add-ons
Knowledge Base	✔ Integrated, searchable, self-service	✖ Separate module or extra fee
Automation & Canned Replies	✔ Native workflows and macros	✖ Limited or premium-locked
Data Ownership	✔ 100% Self-hosted & GPL	✖ Vendor-locked SaaS platforms
Multi-Language Support	✔ Fully translatable with RTL support	✖ English-only or partial coverage

---

⚙️ Installation Guide

1. Download TaurusHelp from your wpshop.net account.
2. Unzip and upload the files to your hosting server or subdomain (e.g., support.yourdomain.com).
3. Create a new MySQL/MariaDB database and user; note credentials.
4. Run the web-based installer by visiting your domain to configure DB settings and admin credentials.
5. Log in to the Admin Panel to set up departments, agents, email piping (IMAP/SMTP), and SLA rules.
6. Publish your support portal link or embed the contact form on your website.

---

📜 Licensing Information

TaurusHelp is released under the GNU General Public License (GPL), giving you full freedom to use, customize, and redistribute within GPL terms. wpshop.net provides:

• 🔄 Lifetime free updates to ensure compatibility with the latest PHP/MySQL versions.
• 📧 Limited email support for installation and essential troubleshooting.
• 🧩 Open-source flexibility for developers to extend with custom modules or third-party integrations.

Note: Complex customizations, third-party conflicts, or unique integrations fall outside standard support coverage.

---

❓ FAQs

Q1: Can TaurusHelp handle unlimited tickets and agents?

Yes. Being self-hosted and GPL-licensed, there’s no limit on ticket or agent count beyond your server capacity.

Q2: Does it support email-to-ticket conversion?

Absolutely. TaurusHelp’s built-in email piping converts incoming support emails directly into trackable tickets.

Q3: Is a knowledge base included?

Yes. TaurusHelp has an integrated knowledge base for customers to self-serve and reduce support volume.

Q4: Is coding experience required to set up TaurusHelp?

No advanced coding needed. The installation wizard guides you through setup; however, basic hosting knowledge is recommended.

Q5: Can it be translated into other languages?

Yes. TaurusHelp is fully translatable and supports RTL languages out of the box.

---

🌟 Why Choose TaurusHelp – Helpdesk Ticketing System?

TaurusHelp gives your business full control of a professional-grade support platform—unlimited tickets, automation, analytics, and knowledge base—without the recurring SaaS fees. Its GPL license plus lifetime updates and limited email support from wpshop.net make it the ideal solution for scaling customer service teams on a budget.

---

Empower your support team today! Download TaurusHelp – Helpdesk Ticketing System from wpshop.net and start resolving tickets faster, improving customer satisfaction, and owning your helpdesk data. Buy now and streamline your customer support workflow!