TicketGo – Support Ticket System

Description

TicketGo – Support Ticket System

TicketGo – Support Ticket System is a powerful, easy-to-use web application that enables businesses to manage customer support requests efficiently. Designed for startups, agencies, SaaS platforms, and enterprises, TicketGo helps you organize support queries, track issue resolution, and improve customer satisfaction with a streamlined, centralized helpdesk solution. Available on wpshop.net with lifetime free updates and limited email support, TicketGo is distributed under the GPL license for maximum flexibility and unlimited installations.

Feature Highlights

• 🎟️ Comprehensive Ticket Management – Create, assign, and track support tickets with ease.
• 👥 Multi-Department & Multi-Agent Support – Organize your team by departments to streamline customer service.
• 📩 Email Piping & Notifications – Automatically convert emails into tickets and notify agents and customers in real-time.
• 📊 Advanced Dashboard & Reporting – Gain insights into ticket status, agent performance, and customer satisfaction metrics.
• 🔎 Priority & SLA Settings – Assign ticket priorities and set service-level agreements for faster issue resolution.
• 🌎 Multi-Language & Mobile-Friendly – Ensure a seamless support experience across languages and devices.
• 🔒 Secure Authentication & Roles – Granular role-based access control for admins, agents, and customers.
• ♻️ Lifetime Free Updates – Keep your helpdesk modern and secure at no extra cost.

Detailed Overview

TicketGo centralizes your customer support workflow by allowing your clients to submit support requests that your team can easily manage from a single dashboard. Its multi-department functionality helps distribute tickets to the right teams, while priority management ensures urgent issues get resolved first. With integrated email piping, you can automatically capture support requests from your company’s email inbox, eliminating manual data entry. TicketGo’s powerful reporting and analytics tools help you measure team productivity and maintain a high-quality customer experience.

Comparison Table

Feature	TicketGo	Generic Support Tools
Multi-Department Workflow	✔ Built-in and easy to configure	✖ Often requires add-ons or custom setups
Email Piping	✔ Converts emails to tickets automatically	✖ Requires third-party plugins
SLA & Priority Management	✔ Fully integrated	✖ Limited or missing
Analytics & Reports	✔ Detailed performance and ticket insights	✖ Basic reporting only
Multi-Language Support	✔ Ready for global use	✖ Often needs extra configuration
Licensing	✔ GPL license with lifetime free updates	✖ Proprietary license with recurring fees

Installation Guide

1. Purchase and download the TicketGo package from your wpshop.net account.
2. Unzip the downloaded package on your computer.
3. Upload the TicketGo files to your web server’s public_html or designated directory via FTP or your hosting file manager.
4. Create a new MySQL database and user with full privileges.
5. Open your domain (e.g., yourdomain.com) in a browser to start the installation wizard.
6. Provide your database credentials, admin account details, and site configurations as prompted.
7. Log in to the admin dashboard to customize departments, roles, SLAs, and email piping settings.
8. Invite team members and start handling support tickets efficiently.

Licensing Information

TicketGo – Support Ticket System is released under the GNU General Public License (GPL). By purchasing through wpshop.net, you’ll receive lifetime free updates and limited email support for installation and basic troubleshooting. The GPL license allows you to install, modify, and use TicketGo on unlimited domains without any recurring fees.

FAQs

Q1: Can TicketGo handle support requests from multiple departments?

Yes. TicketGo allows you to create multiple departments and assign tickets accordingly for more efficient workflows.

Q2: Does TicketGo support email-to-ticket conversion?

Yes. With built-in email piping, incoming emails are automatically turned into support tickets.

Q3: Is TicketGo mobile-friendly?

Absolutely. The responsive design ensures that customers and agents can access the platform from any device.

Q4: Does TicketGo support SLA policies?

Yes. You can set up SLAs to ensure timely responses and resolutions for critical support requests.

Q5: Are updates and support included?

Yes. Purchasing from wpshop.net includes lifetime free updates and limited email support.

Q6: Can I customize roles and permissions?

Yes. Admins can define granular roles and permissions for agents, managers, and customers.

Why Choose TicketGo?

TicketGo is an all-in-one support ticket system that streamlines communication between customers and support teams. With built-in multi-department management, email piping, SLA tracking, and real-time analytics, TicketGo helps businesses deliver faster and better customer service. Backed by GPL licensing, lifetime free updates, and limited email support from wpshop.net, TicketGo is the ideal solution for businesses looking to provide reliable and scalable customer support.

Start improving your customer service today! Download TicketGo – Support Ticket System from wpshop.net and streamline your support operations with confidence—supported by lifetime updates.