Uhelp – Helpdesk Support Ticketing System

Description

Uhelp is a robust helpdesk support ticketing system designed to streamline customer support and issue resolution. Here’s a list of features provided by this system:

1. Ticket Creation and Management
2. Email Integration
3. Multichannel Support (Email, Chat, Social Media)
4. Knowledge Base and FAQ
5. Customizable Ticket Forms
6. User Account Management
7. Automated Ticket Assignment
8. Priority and SLA Management
9. Ticket Categorization
10. Internal Notes and Collaboration
11. File and Document Attachments
12. Ticket Status Tracking
13. Email Notifications
14. Customizable Ticket Templates
15. Mobile and Desktop Compatibility
16. Performance Analytics and Reporting
17. Customer Satisfaction Surveys
18. Service Level Agreement (SLA) Tracking
19. User Permissions and Roles
20. Integration with CRM
21. Custom Branding Options
22. Extensive Documentation
23. User Support
24. Multilingual Support
25. Ticket History and Audit Trail

Uhelp is a comprehensive helpdesk ticketing system that empowers businesses to provide efficient customer support, manage incoming issues, and track their support team’s performance, ensuring a positive customer experience.