Uhelp – Helpdesk Support Ticketing System

✨ Key Features

• Centralised Ticket Management: All tickets consolidated from web portal, email-to-ticket, contact forms etc into one system. :contentReference[oaicite:2]{index=2}
• Multi-Channel Support: Submit tickets via email, live-chat, portal, plus live-chat built-in. :contentReference[oaicite:3]{index=3}
• Live Chat Integration: Real-time chat with customers, along with agent dashboards to manage conversations. :contentReference[oaicite:4]{index=4}
• Agent, Team & Role Management: Create agents, assign to departments/groups, define roles, escalate or auto-assign tickets. :contentReference[oaicite:5]{index=5}
• Automation & SLA Rules: Set priorities, SLAs, auto–close/inactive tickets, auto-delete trashed tickets or inactive users. :contentReference[oaicite:6]{index=6}
• Knowledge Base & FAQs: Self-service articles and FAQ sections reduce repeat tickets. :contentReference[oaicite:7]{index=7}
• Reports & Analytics: Insights on tickets, agents, response times, rating/reviews. :contentReference[oaicite:8]{index=8}
• Custom Fields, Pages & RTL Support: Customize ticket forms, add pages, support right-to-left languages easily. :contentReference[oaicite:9]{index=9}
• Security & Compliance Features: Country whitelist/blacklist, Force SSL, CAPTCHA, CSRF protection, multi-factor login. :contentReference[oaicite:10]{index=10}

⚙️ Technical Stack

• Backend Framework: Laravel (PHP) – typical versions PHP 8.x and above. :contentReference[oaicite:11]{index=11}
• Frontend: HTML5, CSS3, JavaScript (likely VueJS or similar components for UI) as part of Laravel Blade templates. :contentReference[oaicite:12]{index=12}
• Database: MySQL / MariaDB storing tickets, users, departments, chats, logs. :contentReference[oaicite:13]{index=13}
• Server Requirements: Linux hosting (Ubuntu/CentOS) or equivalent, PHP 8+, web-server (Apache/Nginx), SSL certificate strongly recommended. :contentReference[oaicite:14]{index=14}
• Optional Integrations: Email-to-ticket, Live-chat widget, social login, country blocking, custom CSS/JS injection. :contentReference[oaicite:15]{index=15}

🧩 Installation Guide

1. Server Setup: Prepare your hosting environment satisfying PHP 8+, database, web server and SSL.
2. Upload Files: Upload Uhelp source code package into your web-root directory.
3. Create Database: Create a MySQL database and note credentials.
4. Configure Environment: Edit the `.env` or configuration file with database credentials, mail server settings, base URL, etc.
5. Run Installer: Access your domain in browser, follow the installer wizard to create admin user, set up settings. :contentReference[oaicite:16]{index=16}
6. Set Up Support Workflow: Create departments & groups, add agents, define SLA/priority rules, configure email-to-ticket and live chat widget.
7. Test System: Submit a test ticket, assign to agent, reply, close ticket, view analytics; test live chat.
8. Go Live: Secure SSL, restrict debug mode, backup regularly, monitor performance and apply updates.

📦 Deliverables

• Full source code of Uhelp system (backend + frontend + installer) as per version listing. :contentReference[oaicite:17]{index=17}
• SQL schema or dump file for initial setup. :contentReference[oaicite:18]{index=18}
• Documentation: Installation guide, user manual for agents/customers, change-log. :contentReference[oaicite:19]{index=19}
• Optional demo data to help you kick-start (agents, departments, sample tickets). (Check package)

📱 Supported Platforms

• Web Application: Agent dashboard, admin portal and customer portal—all accessible via modern browsers on desktop, tablet and mobile.
• Server Hosting: Compatible with Linux/Unix hosting environments that support PHP 8+ and MySQL/MariaDB database. :contentReference[oaicite:20]{index=20}

🧠 Notes

• License Type: Uhelp is listed on marketplaces (e.g., CodeCanyon item 36331368) as a commercial script. Some platforms list it under “GPL” redistribution—but always verify the original author licence. :contentReference[oaicite:21]{index=21}
• Customization Tips:
  • Rebrand the UI: logos, colours, domain, login screens to match your company identity.
  • Extend functionality: integrate your live-chat provider, Slack/MS Teams notifications, CRM integration.
  • Set up SLA/auto-close rules carefully to avoid prematurely closing tickets; define internal escalation flow.
  • Enable agent performance dashboards and customer ratings to incentivize high quality support. :contentReference[oaicite:22]{index=22}
• SEO & Business Assurance: While a helpdesk system is largely backend, you should ensure your customer-facing portal is branded, secure (SSL), fast and mobile-friendly—this supports trust and credibility. The system’s analytics help demonstrate expertise & responsiveness to your users (trustworthiness, authoritativeness).
• Experience & Real-World Relevance: Customer support operations are critical for SaaS and digital businesses; deploying a robust helpdesk like Uhelp mirrors real-world workflows—ticket submission, assignment, resolution, analytics—making your support process professional and scalable.

👨‍💻 Original Developer Credit

The original version of Uhelp – Helpdesk Support & Ticketing System is listed on CodeCanyon under item ID 36331368. :contentReference[oaicite:23]{index=23}

🔒 Disclaimer

This description is provided for educational and informational purposes only. Redistribution or use of the source code must comply with the original licence and marketplace terms. We are not affiliated with the original developer or marketplace. All trademarks, brand names and product titles remain the property of their respective owners. No warranty or official support is implied beyond what the author provides. For production deployment or commercial resale, please ensure you have a valid licence and verify support and update rights.