Live Support Chat – Live Chat 3

Description

Live Support Chat – Live Chat 3 is a powerful live chat software designed to enable real-time communication and support between website visitors and customer service representatives. With its array of features, Live Chat 3 aims to enhance customer engagement, improve user satisfaction, and boost overall business productivity. Below is a comprehensive list of key features offered by Live Support Chat – Live Chat 3:

1. Real-Time Live Chat Support
2. Multiple Chat Agents and Departments
3. Online Visitor Monitoring
4. Visitor Information and Geolocation Tracking
5. Customizable Chat Widget Design
6. Automated Chat Greetings and Messages
7. Proactive Chat Invitations
8. Chat Typing Indicators
9. File and Image Sharing
10. Chat Transcript History
11. Offline Message Collection
12. Customizable Chat Canned Responses
13. Chat Ratings and Feedback
14. Chat Transfers between Agents and Departments
15. Chat Queuing and Wait Time Management
16. Chat Surveys and Customer Satisfaction Measurement
17. Chatbot Integration for Automated Responses
18. Multi-Language Chat Support
19. Chat Analytics and Reporting
20. Integration with CRM and Helpdesk Systems
21. Third-Party App Integration (e.g., Slack, Zendesk)
22. Chat Encryption and Data Security
23. Role-Based Access Controls for Agents
24. Customizable Chat Routing Rules
25. Mobile App for On-the-Go Support
26. Multi-Platform Compatibility (Web, Mobile, Desktop)
27. Offline Chat Forms for Lead Generation
28. Chat API for Custom Integrations
29. Chat Translation for Multilingual Support
30. Chat Archiving and Search Functionality
31. Chat Widget Customization for Different Pages
32. Chat Visitor Profiling and Segmentation
33. Chatbot Training and Machine Learning
34. Chat Trigger Rules for Automated Actions
35. Chat Presence Status (Online/Offline)
36. Chat Support for Various Operating Systems
37. Customizable Chat Sound and Notification Settings
38. Emoji and GIF Support in Chat
39. Chat Co-Browsing and Screen Sharing
40. Real-Time Typing Preview in Chat
41. Video and Voice Call Integration
42. Chatbot Handover to Human Agents
43. Chat Widget Behavior Settings (Position, Pop-Up, etc.)
44. Chatbot Personality Customization
45. Chat Customer Identity Verification
46. Chat Campaigns and Promotional Messages
47. Chat CRM Integration for Lead Management
48. Live Chat API for Custom Applications
49. Chat Message Scheduling
50. Regular Software Updates and Improvements

Live Support Chat – Live Chat 3 provides a comprehensive suite of features to businesses of all sizes, enabling them to offer efficient and seamless live support to their website visitors, leading to improved customer satisfaction and increased conversions.