🚀 Overview

Live Support Chat – Live Chat 3 helps support teams talk to visitors and customers in real time, reduce resolution times, and convert more leads.
It embeds a lightweight widget on any site and provides an agent console with routing, conversation history, and performance metrics — ideal for SaaS, online stores, agencies, hosting providers, and internal IT desks.

Experience-driven design: built around real support workflows — shift handoffs, canned responses, tags, SLAs, and multilingual UI — so teams onboard quickly and scale confidently.

✨ Key Features

• Real-Time Chat: instant messaging with typing indicators, agent presence, and read receipts.
• Widget & Branding: floating/embedded widgets, color/themes, logo/avatar, welcome prompts.
• Proactive Messages & Triggers: target by URL, time on page, UTM, or cart value to start conversations.
• Departments & Routing: route by department, load balance across agents, round-robin or skills-based options.
• Canned Replies & Shortcuts: slash commands and saved snippets for fast responses.
• File Sharing & Rich Content: images, PDFs, screenshots, emojis, and voice notes (size-limited).
• Offline & Email Fallback: capture contact form when agents are away; send transcripts by email.
• Chatbot Automations (Optional): welcome flows, FAQ deflection, lead qualification, and handoff to human.
• Knowledge Base Search (Optional): suggest articles during chat to reduce agent effort.
• Operator Console: multichannel inbox, tags, internal notes, transfer/merge, and visitor timeline.
• Reports & KPIs: response time, wait time, resolution rate, CSAT polls, busiest hours, agent productivity.
• Security & Privacy: role-based access, IP rules, conversation redaction, GDPR consent banner.
• Integrations: webhooks & REST API; optional Slack/Telegram alerts or CRM/Help Desk sync.
• Multilingual & RTL: translate widget and agent UI; locale-aware date/number formats.
• PWA & Notifications: desktop push and email notifications for new chats and mentions.

⚙️ Technical Stack

• Framework: PHP (Laravel build typical) with REST endpoints
• Realtime: WebSockets via Laravel WebSockets/Ratchet or external services (e.g., Pusher); fallback to long-polling
• Database: MySQL 5.7+/8.0 or MariaDB 10.3+
• Cache/Queue: Redis or database queues; Supervisor/Horizon for workers
• Frontend: Blade views, Alpine.js/Vanilla JS; widget embed script
• Server: Nginx/Apache with HTTPS; PHP 8.1+ recommended
• PHP Extensions: pdo_mysql, mbstring, openssl, curl, intl, fileinfo, json, zip
• Build Tools: Composer, Node.js (Vite) & NPM/Yarn

🧩 Installation Guide

1. Upload: deploy files to your Linux server/hosting; enable HTTPS.
2. Configure: create DB; set .env (APP_URL, DB, MAIL, CACHE/QUEUE).
3. Dependencies: composer install --no-dev & php artisan key:generate.
4. Migrate/Seed: php artisan migrate --force; optionally seed demo data.
5. Assets: npm install & npm run build.
6. Realtime: configure Laravel WebSockets or Pusher credentials; start queue workers (Supervisor).
7. Widget: copy the embed <script> into your site theme; verify handshake and CORS.
8. Harden: set permissions for storage/ & bootstrap/cache; enable rate limits and backups.

Tip: Test proactive triggers on staging URLs and verify push notifications for agents before launch.

📦 Deliverables

• Complete source code (GPL build) for Live Chat 3
• Agent console & visitor chat widget
• Realtime server config (WebSockets) & queue workers
• Webhook/REST API documentation & sample payloads
• Localization files, basic theming, GPL license text & changelog

📱 Supported Platforms

• Server OS: Linux (Ubuntu/Alma/Rocky) recommended; Windows/macOS for development
• Browsers: Chrome, Edge, Firefox, Safari (latest)
• Devices: responsive widget and agent console for desktop/tablet/mobile

🧠 Notes

• License: Distributed under the GNU General Public License (GPL) for lawful self-hosting, testing, and education.
• Customization Tips: theme via Blade; extend bots with events/listeners; integrate CRM via webhooks.
• SEO & Performance: defer widget script, use HTTP/2, enable caching; set canonical URLs for support articles.
• Privacy: show consent for tracking, provide transcript exports/deletion, and mask sensitive fields.
• Security: enforce HTTPS, 2FA for agents, IP allowlists, session timeouts, and attachment size limits.

👨‍💻 Original Developer Credit

Originally authored by the vendor listed on
CodeCanyon.
Please support the original author by purchasing a commercial license if your use case requires it.

🔒 Disclaimer

This is a GPL redistribution intended for learning, testing, and lawful self-hosting. We are not the original developers and provide no implied warranties.
All trademarks and product names belong to their respective owners. For commercial production, review licensing obligations and obtain a valid license from the original developer when necessary.