Description

Z Desk is a comprehensive Support Tickets System with an integrated Knowledge Base and FAQs designed to streamline customer support and enhance user satisfaction. This powerful system enables businesses to efficiently manage customer inquiries, provide quick resolutions, and offer self-service options through a comprehensive knowledge base. The following is a comprehensive list of features offered by Z Desk – Support Tickets System with Knowledge Base and FAQs:

Ticket Creation and Management
Ticket Status Tracking
Ticket Priority Assignment
Ticket Categories and Tags
Ticket Assignee and Ownership
Ticket Due Dates and Reminders
Ticket Escalation and Alerts
Ticket Reply and Notes Management
Ticket Merge and Split
Ticket Forwarding and Sharing
Ticket Custom Fields
Ticket Attachments and File Sharing
Ticket Satisfaction Surveys
Ticket History and Activity Tracking
Ticket Response Time Monitoring
Ticket SLA (Service Level Agreement) Management
Ticket Automation and Workflow Rules
Ticket Filters and Search
Ticket Export and Reporting
Ticket Collaboration and Internal Notes
Ticket Customizable Templates
Ticket Threaded Conversations
Ticket Email Integration
Ticket API Integration
Ticket Integrations with CRM and Help Desk Systems
Knowledge Base Creation and Management
Knowledge Base Articles Categorization
Knowledge Base Search and Filters
Knowledge Base Tags and Labels
Knowledge Base Article Versions and Revisions
Knowledge Base Article Sharing and Linking
Knowledge Base Article Rating and Feedback
Knowledge Base Article Comments and Discussions
Knowledge Base Article Attachments
Knowledge Base Article Formatting Options
Knowledge Base Article Permission and Access Control
Knowledge Base Article Localization and Translation
Knowledge Base Article Expiration and Archiving
Knowledge Base Article Analytics and Insights
Knowledge Base Article SEO Optimization
FAQs (Frequently Asked Questions) Management
FAQs Categorization and Grouping
FAQs Search and Filters
FAQs Tags and Labels
FAQs Rating and Feedback
FAQs Comments and Discussions
FAQs Attachments
FAQs Localization and Translation
FAQs Permission and Access Control
FAQs SEO Optimization
User Support Portal
User Account and Profile Management
User Ticket Submission and Tracking
User Knowledge Base and FAQs Access
User Support History and Activity Tracking
User Support Ticket Response and Resolution
User Support Ticket Satisfaction Surveys
User Knowledge Base Article Rating and Feedback
User Knowledge Base Article Comments and Discussions
User FAQs Rating and Feedback
User FAQs Comments and Discussions
User Support Ticket Filters and Search
User Support Ticket Export and Reporting
User Support Ticket Collaboration and Notes
User Support Ticket Customizable Templates
User Support Ticket Threaded Conversations
User Support Ticket Email Integration
User Support Ticket API Integration
User Support Ticket Integrations with CRM and Help Desk Systems
User Knowledge Base Article Search and Filters
User Knowledge Base Article Tags and Labels
User Knowledge Base Article Versions and Revisions
User Knowledge Base Article Sharing and Linking
User Knowledge Base Article Localization and Translation
User Knowledge Base Article Expiration and Archiving
User Knowledge Base Article Analytics and Insights
User Knowledge Base Article SEO Optimization
User FAQs Search and Filters
User FAQs Tags and Labels
User FAQs Rating and Feedback
User FAQs Comments and Discussions
User FAQs Attachments
User FAQs Localization and Translation
User FAQs Permission and Access Control
User FAQs SEO Optimization
Admin Dashboard and Analytics
Admin User Management and Permissions
Admin Ticket Assignment and Escalation Rules
Admin Knowledge Base and FAQs Management
Admin Ticket Automation and Workflow Rules
Admin Ticket SLA (Service Level Agreement) Management
Admin Ticket Export and Reporting
Admin Knowledge Base Article SEO Optimization
Admin FAQs SEO Optimization
Admin Customizable Ticket and Knowledge Base Settings
Admin Support Portal Customization
Admin Ticket and Knowledge Base Article Analytics
Admin Real-time Ticket and Support Metrics
Admin Customer Satisfaction Tracking
Admin Email Notifications and Alerts

With these extensive features, Z Desk – Support Tickets System with Knowledge Base and FAQs offers a comprehensive and efficient solution for businesses to manage customer support inquiries, provide quick resolutions, and offer a self-service knowledge base for users to find answers to their questions.