Z Desk – Support Tickets System with Knowledge Base and FAQs

Description

Z Desk is a comprehensive customer support ticketing system designed to streamline help desk operations, allowing businesses to manage support requests, organize knowledge resources, publish FAQs, and improve customer service through a centralized platform.

• Support Ticket Management
• Customer Support Portal
• Knowledge Base
• FAQs Management
• Ticket Categories
• Ticket Priorities
• Agent Management
• Ticket Assignment
• Ticket Status Tracking
• Email Notifications
• Customer & Agent Communication
• File Attachments
• Search & Filtering
• Reports & Analytics
• Admin Dashboard