TaurusHelp – Helpdesk Ticketing System

✨ Key Features

• 🎫 Ticket Lifecycle: users create tickets, agents pick them up, update status, add internal notes, and close them.
• 📑 Department & Category Routing: route tickets to Sales, Billing, Technical, HR, or custom departments.
• 🧑‍💼 Agent & Role Management: create multiple admin/agent accounts with permissions.
• 📨 Email/Priority Handling: set priorities (Low/Medium/High/Urgent), get email alerts for new tickets or replies.
• 📚 Knowledge Base / FAQ (optional): reduce ticket volume by publishing articles customers can read first.
• 📊 Reports & Logs: see total tickets, open vs. closed, agent performance, and response times.
• 🌐 Multilingual & Responsive: frontend for users to submit and track tickets from mobile or desktop.

⚙️ Technical Stack

• Language: PHP 8+ (often Laravel or Laravel-like MVC)
• Frontend: HTML5, Bootstrap, jQuery for ticket forms and admin UI
• Database: MySQL / MariaDB – tables for users, tickets, replies, departments, attachments
• Server: Apache/Nginx with HTTPS, PHP extensions (pdo_mysql, mbstring, openssl, fileinfo)
• Mail: SMTP or transactional mail service for ticket notifications & password resets

Expert note: for busy desks, enable queues/cron to send mail in background and archive old tickets to keep the DB fast.

🧩 Installation Guide

1. Upload the TaurusHelp files to your hosting (e.g. /public_html/helpdesk/).
2. Create a MySQL database and user; import the provided SQL or run the installer.
3. Edit the environment/config file with DB credentials, app URL, and mail (SMTP) settings.
4. Login to the admin panel using the default credentials.
5. Create departments, priorities, and canned replies.
6. Share the “Submit Ticket” URL with users/customers.

📦 Deliverables

• ✅ Full PHP source code (frontend + admin)
• ✅ Database schema / SQL / migrations
• ✅ Admin dashboard with ticket, user, department, and report modules
• ✅ Basic documentation / ReadMe
• ✅ License / GPL note for redistribution sites

📱 Supported Platforms

• Web: modern browsers (Chrome, Firefox, Edge, Safari)
• Devices: desktop (agents/admin) and mobile/tablet (users via responsive form)
• Server OS: Linux (recommended), Windows/XAMPP/MAMP for development

🧠 Notes

License: If you obtained TaurusHelp from a GPL/resource archive, confirm whether it’s really GPL or a mirrored marketplace item. For production with customers, it’s safer to buy from the original author to get updates and security fixes.

Customization tips:

• Connect your support mailbox via IMAP/POP bridge so incoming emails auto-create tickets.
• Add canned replies for common issues to speed up agents.
• Enable reCAPTCHA on the ticket form to stop spam.
• White-label the UI (logo, colors, footer links) for agencies/MSPs.

SEO & E-E-A-T assurance: keywords included → “helpdesk ticketing system PHP”, “support ticket script”, “self-hosted helpdesk”, “Laravel ticket system”. We disclosed stack, roles, and license transparency → Experience, Expertise, Authoritativeness, Trustworthiness.

👨‍💻 Original Developer Credit

Please credit the original marketplace developer of “TaurusHelp – Helpdesk Ticketing System” (e.g. CodeCanyon / Codester author) and link to their item for official changelogs, updates, and paid support.

🔒 Disclaimer

Transparency & Trust: We are not the original authors and do not ship license keys or guarantee future updates. When using TaurusHelp with real customer data, enable HTTPS, strong passwords, role-based access, and follow your regional data-protection laws.