Chat – Support Board – Chat – OpenAI Chatbot – PHP

✨ Key Features

• Live Chat & Inbox: Real-time conversations, typing indicators, attachments, read receipts, and conversation assignments.
• OpenAI Assistant: AI auto-reply, suggested answers, tone rewriter, summarization, and intent detection for routing.
• Knowledge Base Answers: Connect your FAQs/docs; AI cites extracted answers and escalates if confidence is low.
• Omnichannel Handoffs: Email/WhatsApp/Telegram handover (as supported by your setup) with message sync.
• Proactive & Triggers: Time-, URL-, or behavior-based prompts; campaign messages; lead capture.
• Forms & Workflows: Pre-chat form, custom fields, workflows for routing, tags, SLAs, and auto-close rules.
• Team Tools: Saved replies, collision detection, private notes, and role-based permissions.
• Reports: Volume, first-response time, CSAT (if enabled), resolution rate, and export (CSV/XLS).
• Branding & UI: Custom colors, logo, launcher position, GDPR consent, and multilingual widget.
• Privacy Controls: Redact PII in prompts, mask secrets, configurable data retention window.
• Developer Hooks: Webhooks, REST endpoints, and events to sync CRM, orders, or billing context.

⚙️ Technical Stack

• Core: PHP 8.x (MVC/Laravel-style controllers), JSON REST endpoints, WebSocket/long-poll fallback for realtime.
• Frontend: Lightweight widget (JS/CSS) embeddable on any site; responsive agent dashboard.
• Database: MySQL/MariaDB (InnoDB, UTF-8MB4) for conversations, messages, users, settings.
• AI Integration: OpenAI-compatible HTTP APIs (configurable base URL and model name); rate-limit & temperature controls.
• Cache/Queue (optional): Redis for sessions, queues (email/AI tasks) and throttling.
• Server Requirements: Nginx/Apache; PHP extensions: pdo_mysql, mbstring, openssl, json, curl, zip.

🧩 Installation Guide

1. Prepare Server: Create a UTF-8MB4 database; enable required PHP extensions; install Composer (and Node.js if building assets).
2. Deploy Files: Upload the package to your web root; run composer install --no-dev if applicable.
3. Environment: Copy .env.example → .env; set APP_URL, DB credentials, mail (SMTP), cache/queue, and your OpenAI API endpoint/key.
4. App Key & Storage: php artisan key:generate and php artisan storage:link (if framework-based).
5. Migrate & Seed: php artisan migrate --seed to create tables and demo data (agents, canned replies).
6. Widget Embed: Paste the provided <script> snippet into your site/app template; verify connection.
7. AI Settings: Choose model, max tokens, temperature; enable KB retrieval; set content filters.
8. Go Live: Enforce HTTPS; configure cron * * * * * php artisan schedule:run and queue workers for background jobs.

📦 Deliverables

• Full PHP source (agent dashboard, chat widget, REST endpoints).
• AI integration module (OpenAI-compatible adapters, prompt policies).
• SQL migrations & seeders (users, conversations, KB entries).
• Email templates, localization files, and branding assets.
• Sample .env.example and quick-start documentation.
• Webhook samples for CRM/ERP integration.

📱 Supported Platforms

• Web: Chrome, Firefox, Safari, Edge (current versions).
• Server OS: Ubuntu/Debian/CentOS recommended; Windows Server compatible.
• CMS/Frameworks: Works with any site/app where you can embed the JS widget (WordPress, Laravel, custom PHP, static sites).

🧠 Notes

• License: Distributed under the GPL for lawful use, study, modification, and redistribution per GPL terms.
• Customization Tips: Keep provider logic in adapters; store prompts & guardrails in config; add retrieval to your KB via embeddings/vector search if needed.
• Security: Enforce HTTPS; protect API keys in environment variables; rate-limit AI endpoints; redact PII in prompts; enable role-based access for agents/admins.
• Compliance: Configure data retention and consent banners to meet GDPR/CCPA and your regional privacy laws.
• SEO Assurance: Public docs/landing pages include meta/schema hooks; private chat and dashboard are noindex.

👨‍💻 Original Developer Credit

We acknowledge the original developer and marketplace publisher of Support Board – Chat – OpenAI Chatbot – PHP as the authoritative source.
For provenance and official updates, please refer to the listing on
CodeCanyon (or the developer’s official site).

🔒 Disclaimer

This is a GPL redistribution intended for learning, testing, and compliant use under the GPL. We are not the original authors and do not claim affiliation or endorsement.
All trademarks and brand names belong to their respective owners. Before production, verify third-party dependency licenses, model/provider terms, and perform your own security/privacy reviews.