Chat – Support Board – Chat – OpenAI Chatbot – PHP

Description

Chat – Support Board – Chat – OpenAI Chatbot – PHP

Support Board – OpenAI Chatbot (PHP) is a premium, self-hosted live chat & AI support platform that plugs straight into your website or web app. Combine human agents with an OpenAI-powered chatbot to answer questions, qualify leads, and resolve tickets 24/7—without monthly vendor lock-ins. Distributed by wpshop.net under the GPL license, you get lifetime free updates and limited email support for unbeatable value.

🔥 Feature Highlights

• 🤖 OpenAI Chatbot – Automate first-line support with GPT-style responses trained on your content.
• 💬 Live Chat for Agents – Real-time messaging, typing indicators, read receipts, and file sharing.
• 📚 Knowledge Base Ingestion – Feed docs/FAQs to improve answers and reduce repetitive questions.
• 🏷️ Smart Routing – Departments, priorities, SLAs, and business hours with auto-assignment.
• ⚙️ Automation & Triggers – Canned replies, auto-greetings, offline capture, and lead forms.
• 🌐 Multilingual UI – Localize the widget and bot replies for global audiences.
• 📈 Reports & Analytics – Volume, response time, CSAT, deflection, and agent performance charts.
• 🧩 Easy Embeds – Paste a small snippet to add the chat widget to any site or CMS.
• 🔒 Privacy-First & Self-Hosted – Own your data, control retention, and comply with internal policies.
• 🔑 GPL Freedom – Full source code + lifetime free updates from wpshop.net.

📜 Detailed Overview

Support Board – OpenAI Chatbot (PHP) merges the speed of AI support with the empathy of human agents. The bot instantly handles FAQs, policies, pricing, and troubleshooting; complex conversations are escalated to agents with full context. Use knowledge base ingestion to ground responses in your own docs and reduce hallucinations. Admins get powerful tools—routing, canned responses, triggers, hours, tags, CSAT—to run a professional help desk that scales.

Because it’s self-hosted PHP, deployment is simple, performance is fast, and data stays in your environment. Add the widget to any stack (WordPress, Laravel, custom apps) with a single script tag. Configure your OpenAI API key, fine-tune bot tone/guardrails, and start resolving chats in minutes.

⚖️ Comparison Table

Aspect	Support Board – OpenAI Chatbot (PHP)	Traditional Live Chat Only
AI Deflection	✔️ GPT-powered bot answers 24/7	❌ Human-only; slow after hours
Data Ownership	✔️ Self-hosted, you control storage	⚠️ Vendor servers & retention
Knowledge Grounding	✔️ Use your docs/FAQs for accurate replies	❌ Manual copy-paste by agents
Automation	✔️ Triggers, canned replies, routing	⚠️ Limited macros, no AI handoff
Cost Model	✔️ GPL + lifetime free updates	❌ Recurring per-seat fees

⚙️ Installation Guide

1. Download the Support Board – OpenAI Chatbot (PHP) package from your wpshop.net account.
2. Upload files to your server (Apache/Nginx, PHP 8+, MySQL/MariaDB) and set folder permissions.
3. Create a database; update .env/installer with DB credentials and APP_URL.
4. Run the web installer to generate tables and create your admin account.
5. Connect OpenAI: paste your API key, choose model, set system prompt/tone, and enable knowledge sources.
6. Embed Widget: copy the chat snippet into your site/CMS (e.g., <script>...</script> just before </body>).
7. Configure departments, business hours, triggers, canned replies, and CSAT survey.
8. Test end-to-end: bot replies, agent takeover, file uploads, and email alerts.

Tip: For best accuracy, upload/point the bot to your latest docs, pricing, and policies; set guardrails to avoid out-of-scope answers.

🔑 Licensing Information

Support Board – OpenAI Chatbot (PHP) is distributed by wpshop.net under the GPL (General Public License) and includes:

• ✔️ Lifetime Free Updates for security, compatibility, and improvements.
• ✔️ Limited Email Support for installation and basic configuration.
• ✔️ Full Customization Rights—extend UI/UX, hooks, and workflows freely.

❓ FAQs

1) Do I need an OpenAI API key?

Yes. Enter your OpenAI key in settings to enable the chatbot. You can control models, prompts, and usage caps.

2) Can the bot use our internal knowledge base?

Yes. Point it to docs/FAQs or upload content so answers are grounded in your policies and product data.

3) Will agents be able to take over a bot conversation?

Absolutely. Agents can join, take over, or hand back to the bot with full transcript visibility.

4) Is it compatible with WordPress or custom sites?

Yes. Embed the widget via a small script tag on any site or CMS (WordPress, Laravel, static, etc.).

5) Is it GDPR-friendly?

It’s self-hosted, so you control data retention and consent banners. Configure logs and anonymization as needed.

6) Are updates really lifetime?

Yes. Purchases via wpshop.net include lifetime free updates and limited email support.

🌟 Why Choose Support Board – OpenAI Chatbot (PHP)?

Deliver instant, accurate support at scale while keeping full ownership of your data. With AI deflection, live-agent takeover, robust routing, and analytics—all under a GPL license—you’ll reduce ticket volume, improve CSAT, and protect margins. It’s the pragmatic, future-proof way to add AI chat to any website.

🚀 Get Started Today

Upgrade support from “busy” to brilliant. Download Support Board – OpenAI Chatbot (PHP) from wpshop.net, connect your OpenAI key, and launch a high-converting, AI-assisted help desk in minutes.