🚀 Overview

Cloud Chat 3 is a full-stack, multi-tenant live support platform for businesses that want to deploy real-time chat on their websites and manage conversations from a unified agent inbox. It includes a floating website widget, team routing, canned replies, file sharing, ratings, and a searchable knowledge base.

Built from hands-on experience with busy support desks, Cloud Chat 3 streamlines pre-sales Q&A, onboarding assistance, and post-purchase support so teams can respond faster and convert more visitors.

Target users: SaaS startups, eCommerce stores, agencies that resell support as a service, and enterprises centralizing chat across brands and domains.

✨ Key Features

• Real-Time Chat Widget: lightweight embeddable script with proactive messages, offline capture, and emoji/file support.
• Multi-Tenant SaaS: separate workspaces with custom branding, domains/subdomains, usage limits, and billing tiers.
• Agent Routing & Queues: round-robin or skills-based routing, transfer between agents/departments, and queue position notices.
• Unified Inbox: conversation list, tags, internal notes, collision detection, and customer timeline.
• Canned Replies & Shortcuts: reusable answers, variables, and slash commands for speed.
• Knowledge Base: public help center + widget suggestions to deflect repetitive questions.
• Visitor Intelligence: live presence, pages viewed, UTM/source, and geolocation hints.
• Automation & Triggers: welcome nudges, after-hours rules, SLA/biz hours, and auto-close with CSAT survey.
• Files & Media: secure uploads with type/size limits and virus-safe scanning workflow.
• Notifications: web/email/push notifications with granular mute/subscribe controls.
• Reports: first response time, resolution time, volume by hour, agent load, CSAT, and export (CSV).
• Extensible Integrations: webhooks/REST API for CRM, email, or messaging bridges (e.g., Telegram/WhatsApp via gateway connectors).
• Privacy & Compliance: consent banner, transcript redaction, data retention windows, and GDPR-friendly settings.

⚙️ Technical Stack

• Backend: PHP 8.2+ (Laravel-style MVC), queue workers for async jobs.
• Realtime: WebSockets via Pusher/Socket.IO (fallback to long-polling).
• Frontend: SPA-ready (Vue/React) or Blade views; Tailwind/Bootstrap for UI.
• Database: MySQL/MariaDB; optional Redis for cache/queues/rate-limits.
• Storage: local or S3-compatible object storage for uploads and exports.
• Server Requirements: Nginx/Apache, HTTPS/SSL, Composer, Node.js 18+, cron scheduler, and Supervisor/PM2 for workers.

Technical insight: Tenant context is resolved at request bootstrap; all queries run through tenant scopes to ensure strict data isolation and predictable performance at scale.

🧩 Installation Guide (Quick Start)

1. Provision server: enable PHP 8.2+, MySQL 8+, Node.js, Composer, and SSL.
2. Deploy code: upload, then set writable permissions for storage/ and bootstrap/cache.
3. Configure environment: copy .env.example → .env; set DB/Redis, mail, app URL, and realtime keys.
4. Install & seed: run composer install, php artisan key:generate, php artisan migrate --seed.
5. Workers & scheduler: start queue workers and add cron for schedule:run.
6. Create plan(s): define tenant plans/limits and branding; generate widget script for your first site.

Tip: Map tenant subdomains or custom domains and enable auto-SSL for white-label deployments.

📦 Deliverables

• Complete source code (admin, agent console, chat widget).
• Database migrations, seed data, and configuration templates.
• REST API/webhooks reference and widget embed guide.
• Sample email templates (transcripts, CSAT, notifications).
• GPL license file granting modification and redistribution rights.

📱 Supported Platforms

• Web Widget: works on any site/CMS—paste the JS snippet (supports SPA and static pages).
• Dashboards: responsive admin/agent consoles for Chrome, Safari, Edge, and Firefox.
• Hosting: Linux servers (Ubuntu/Debian) or cPanel with PHP/MySQL stack.

🧠 Notes

• License: distributed under the GNU General Public License (GPL).
• Customization tips: add AI reply suggestions, multilingual KB, WhatsApp/Telegram bridges, and CRM contact sync.
• SEO assurance: this description targets “SaaS live chat”, “customer support chat widget”, and “multi-tenant help desk” keywords with clear metadata.
• Security: enforce HTTPS, rotate API/WebSocket keys, enable 2FA for agents, and set retention for transcripts & files.

👨‍💻 Original Developer Credit

Credit goes to the original developer and marketplace publisher (e.g.,
CodeCanyon).
All trademarks, logos, and product names are the property of their respective owners.

🔒 Disclaimer

GPL Redistribution Notice: This is a GPL distribution of Cloud Chat 3 – SaaS Live Support Chat Business for educational, self-hosted, and customization purposes.
We are not affiliated with or endorsed by the original vendor.
No official support, updates, or warranties are included unless obtained from the original source.