Complaints Module for ZiscoERP

Description

Complaints Module for ZiscoERP

The Complaints Module for ZiscoERP empowers businesses to capture, track, and resolve customer complaints directly within their ERP system. It streamlines the complaints lifecycle—from submission to resolution—ensuring better customer satisfaction, faster response times, and complete transparency for your support team. Distributed by wpshop.net under the GPL license, it comes with lifetime free updates and limited email support.

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🚀 Feature Highlights

• 📝 Easy Complaint Submission – Customers or staff can lodge complaints directly in the ERP portal.
• 📂 Case Management Dashboard – View all complaints with filters by status, priority, and department.
• ⚡ Real-Time Tracking – Monitor complaint progress with status updates (Pending, In-Progress, Resolved, Closed).
• 👥 Role-Based Access Control – Assign complaints to responsible teams or individuals with controlled permissions.
• 📧 Email & In-App Notifications – Automated alerts to keep customers and staff updated on status changes.
• 📊 Analytics & Reporting – Generate insights on resolution times, department performance, and complaint trends.
• 🔍 Search & Filter Tools – Quickly locate cases using complaint ID, customer name, date, or tags.
• 🗂️ Attachments & Notes – Add supporting files, images, or internal notes for better documentation.

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📖 Detailed Overview

The Complaints Module centralizes all customer complaints inside your ZiscoERP ecosystem, replacing scattered emails or spreadsheets. From the moment a customer logs a complaint, the system automatically assigns it to the relevant department or team member based on predefined rules or manual selection.

Managers can prioritize high-impact issues, track SLAs, and monitor team performance with detailed analytics. Customers stay informed via email or portal notifications at every step—leading to higher trust and quicker resolution times.

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📊 Complaints Module vs Traditional Manual Tracking

Features	Complaints Module for ZiscoERP	Manual Spreadsheets / Emails
Centralized Case Management	✅ All complaints in one ERP dashboard	❌ Scattered across emails/files
Automatic Notifications	✅ Email & in-app status alerts	❌ Requires manual follow-up
Analytics & SLA Reports	✅ Built-in reports on trends & response time	❌ Manual calculations, time-consuming
Role-Based Access	✅ Assignable to teams/users securely	❌ Lacks secure delegation
File Attachments	✅ Upload photos & docs per complaint	❌ Often missing or stored elsewhere
Lifetime Updates	✅ Free via GPL license	❌ No guaranteed upgrades

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⚙️ Installation Guide

1. Download the Complaints Module package from wpshop.net.
2. Extract and upload the module folder into the modules or extensions directory of your ZiscoERP installation.
3. Login to the ZiscoERP Admin Dashboard → Modules section.
4. Click Activate next to the Complaints Module.
5. Go to Settings → Complaints to configure departments, priorities, and default notification templates.
6. Assign permissions to relevant staff or departments under Roles & Permissions.
7. Test the module by submitting a complaint as a customer and tracking it through the resolution process.

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📜 Licensing Information

The Complaints Module for ZiscoERP is distributed by wpshop.net under the GPL (General Public License). This means:

• ✅ Lifetime Free Updates – Receive new features, security patches, and compatibility fixes at no cost.
• ✅ Limited Email Support – Assistance with installation, setup, and basic troubleshooting.
• ✅ Open-Source Code – Fully customizable to match your organization’s workflow.

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❓ FAQs

Q1: Can customers submit complaints directly from their portal?

Yes. Customers can log complaints through their self-service portal or staff can create them on their behalf.

Q2: Can we set complaint priorities and SLA deadlines?

Absolutely. You can define priority levels (Low, Medium, High, Critical) and configure SLA targets for timely resolutions.

Q3: Does the module send automatic notifications?

Yes. Both customers and assigned team members receive email and in-app alerts when complaint statuses change.

Q4: Are there analytics for performance tracking?

Yes. You get reports on resolution times, pending complaints, and department performance to optimize support processes.

Q5: Is it mobile-friendly?

Yes. The module inherits ZiscoERP’s responsive UI, so both staff and customers can use it on any device.

Q6: Do I get lifetime updates?

Yes. Lifetime free updates are included under the GPL license provided by wpshop.net.

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🌟 Why Choose the Complaints Module?

Deliver better customer service by consolidating complaints into one powerful module within ZiscoERP. With real-time tracking, auto-notifications, and performance analytics, you can resolve issues faster, improve team efficiency, and boost client trust—all backed by the freedom of GPL licensing and lifetime updates.

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⚡ Streamline Complaint Management Today!

Stop juggling emails and spreadsheets—manage all complaints efficiently inside your ERP. Download the Complaints Module for ZiscoERP now to enhance your customer support workflow!