Fluent Support: Customer Support Plugin for WordPress is a robust and user-friendly plugin designed to streamline customer support processes on WordPress websites. With its comprehensive set of features, Fluent Support empowers website owners to efficiently manage customer inquiries, tickets, and communication. Below is a comprehensive list of its key features:
- Ticket Management System
- Seamless Integration with WordPress
- Customizable Ticket Forms
- Priority Ticket Routing
- Automated Ticket Assignment
- Email Notifications
- Knowledge Base Integration
- Live Chat Support
- Multilingual Support
- Ticket Status Tracking
- File Attachment Support
- Ticket Escalation Workflow
- Customizable Ticket Categories
- Time Tracking and Reporting
- Customer Feedback Collection
- Agent Performance Analytics
- Customizable Ticket Templates
- Role-based Access Control
- GDPR Compliance Features
- Ticket Merging and Splitting
- SLA (Service Level Agreement) Management
- Ticket Tagging and Labeling
- API Integration
- Remote Assistance Tools
- Ticket History and Audit Trail
- Customizable User Interface
- Ticket Assignment Rules
- Ticket Escalation Rules
- Ticket Transfer Functionality
- Customizable Email Templates
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