Fluent Support: Customer Support Plugin for WordPress

Fluent Support: Customer Support Plugin for WordPress is a robust and user-friendly plugin designed to streamline customer support processes on WordPress websites. With its comprehensive set of features, Fluent Support empowers website owners to efficiently manage customer inquiries, tickets, and communication. Below is a comprehensive list of its key features:

1. Ticket Management System
2. Seamless Integration with WordPress
3. Customizable Ticket Forms
4. Priority Ticket Routing
5. Automated Ticket Assignment
6. Email Notifications
7. Knowledge Base Integration
8. Live Chat Support
9. Multilingual Support
10. Ticket Status Tracking
11. File Attachment Support
12. Ticket Escalation Workflow
13. Customizable Ticket Categories
14. Time Tracking and Reporting
15. Customer Feedback Collection
16. Agent Performance Analytics
17. Customizable Ticket Templates
18. Role-based Access Control
19. GDPR Compliance Features
20. Ticket Merging and Splitting
21. SLA (Service Level Agreement) Management
22. Ticket Tagging and Labeling
23. API Integration
24. Remote Assistance Tools
25. Ticket History and Audit Trail
26. Customizable User Interface
27. Ticket Assignment Rules
28. Ticket Escalation Rules
29. Ticket Transfer Functionality
30. Customizable Email Templates