Support Genix is a powerful WordPress support ticket plugin designed to streamline customer support processes and manage tickets effectively. Below are the key features of Support Genix:
- Ticket Submission Form
- Ticket Management Dashboard
- Ticket Assignment System
- Priority Levels for Tickets
- Ticket Status Tracking
- Ticket Categories and Tags
- File Attachment Support
- Custom Fields for Ticket Details
- Internal Notes for Ticket Communication
- Ticket Escalation Workflow
- Ticket Merge and Split Functionality
- Ticket Search and Filtering Options
- Ticket Notifications and Alerts
- Customizable Ticket Templates
- Knowledge Base Integration
- Ticket History and Audit Trail
- Ticket SLA (Service Level Agreement) Management
- Customer Communication Portal
- Agent Performance Analytics
- Integration with CRM Systems
- Multi-language Support
- GDPR Compliance Features
- Customizable Ticket Forms
- API Access for Integration
- Role-based Access Control
- Automated Ticket Routing
- Customizable Ticket Prioritization Rules
- Ticket Feedback and Satisfaction Surveys
- Ticket Export and Reporting
- Regular Updates and Customer Support
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