Support Ticket Management System for WordPress

Description

Support Ticket Management System for WordPress – Streamlined Customer Support

Support Ticket Management System for WordPress is a powerful helpdesk plugin that allows you to manage customer inquiries, support tickets, and issue tracking directly from your WordPress dashboard. Perfect for WordPress developers, plugin/theme sellers, WooCommerce store owners, and agencies seeking a professional customer support solution. Distributed by wpshop.net under the 100% GPL license, it comes with lifetime free updates and limited email support—providing enterprise-grade support features at an affordable price.

Feature Highlights

• 🎫 Robust Ticket Management – Create, assign, prioritize, and track support tickets in one centralized dashboard.
• 📧 Email Piping & Notifications – Automatically convert customer emails into tickets and send real-time updates.
• 🛠️ Agent Role & Department Assignment – Distribute tickets to teams or specific agents for efficient resolution.
• ⚡ WooCommerce Integration – Link tickets to customer orders, products, or accounts for quick troubleshooting.
• 📂 File Attachments & Media Support – Allow customers to upload screenshots, invoices, or relevant documents.
• 🔎 Search & Filter Capabilities – Quickly locate tickets by status, priority, product, or customer.
• 📊 Reports & Performance Analytics – Monitor agent response times, ticket trends, and resolution rates.
• 🌍 Multilingual & RTL Ready – Fully compatible with WPML, Polylang, and other translation tools for global businesses.
• 📧 Lifetime Free Updates & Limited Email Support – Stay supported with regular updates at no recurring cost.

Detailed Overview

Support Ticket Management System for WordPress empowers your business with a centralized helpdesk platform to provide faster, more efficient support. Customers can submit tickets via forms or email, and your support team can manage inquiries in an organized dashboard—reducing clutter in your inbox and improving response times.

The plugin is ideal for digital product sellers, agencies, and eCommerce stores who want to deliver professional-grade support without using expensive third-party SaaS platforms. Its WooCommerce integration allows tickets to be linked to specific orders or products, making it easy to resolve order-related issues promptly.

Comparison Table

Feature	Support Ticket Management System	Other Helpdesk Plugins
License	100% GPL – Unlimited site usage	Restricted or single-domain licenses
Email Piping	✅ Automatically converts customer emails into tickets	⚠️ Often requires premium add-ons
WooCommerce Integration	✅ Link tickets directly to orders and products	⚠️ Requires separate extensions or manual mapping
File Attachments	✅ Built-in support for file uploads	⚠️ Limited or requires third-party plugins
Performance Analytics	✅ Track ticket trends and agent performance	⚠️ Lacks detailed reporting without extra cost
Support & Updates	✅ Lifetime free updates + limited email support	⚠️ Paid renewals required for ongoing updates

Installation Guide

1. Download the plugin ZIP file from your wpshop.net account.
2. Log in to your WordPress dashboard and navigate to Plugins → Add New → Upload Plugin.
3. Click Upload Plugin, select the downloaded ZIP file, and click Install Now.
4. After installation, click Activate to enable the plugin.
5. Go to Support Tickets → Settings to configure email piping, departments, and agent roles.
6. Set up your support form or integrate it with WooCommerce order pages as needed.

Licensing Information

Support Ticket Management System for WordPress is distributed under the GPL (General Public License), giving you the freedom to use, modify, and deploy it on unlimited websites. When purchased from wpshop.net, you receive lifetime free updates and limited email support—offering long-term value without ongoing subscription fees.

FAQs

❓ Can customers submit tickets via email?

✅ Yes, the plugin’s email piping feature automatically converts incoming emails into support tickets.

❓ Does it integrate with WooCommerce orders?

✅ Absolutely. You can link tickets directly to specific orders or products for efficient support handling.

❓ Can agents attach files or screenshots to responses?

✅ Yes, both customers and agents can add file attachments for clearer communication.

❓ Is it compatible with multilingual websites?

✅ Yes, the plugin is fully translatable and supports RTL languages, making it suitable for global businesses.

❓ Are updates free for life?

✅ Yes, purchasing from wpshop.net gives you lifetime free updates at no additional cost.

Why Choose Support Ticket Management System for WordPress?

Support Ticket Management System for WordPress allows you to deliver professional-grade support without relying on expensive external tools. Its centralized ticket dashboard, email piping, and WooCommerce integration make it ideal for online stores, SaaS businesses, and digital product sellers.

With robust reporting, team collaboration tools, and a 100% GPL license, this plugin gives you everything needed to streamline customer support. Plus, its lifetime updates and no recurring fees make it a cost-effective solution for scaling businesses.

Get Started Today!

Upgrade your customer support with an efficient, WordPress-based ticketing system. Download Support Ticket Management System for WordPress from wpshop.net today to enjoy lifetime updates, unlimited site usage, and enterprise-level helpdesk features that improve customer satisfaction. Start managing support tickets professionally now!