🚀 Overview

Ticsus Ticket Support System is a comprehensive help-desk and support ticketing platform built for businesses, agencies, IT departments, SaaS companies and customer-service teams. It brings support requests, chat replies, user inquiries and internal collaboration into one single dashboard—reducing email clutter, improving response times and enhancing customer satisfaction.

Whether you are managing technical support, customer feedback, employee requests or client service workflows, Ticsus gives you a polished solution that covers users (ticket creaters), agents (support staff), departments, SLA management and analytics—all ready to deploy with minimal fuss.

✨ Key Features

• 🎫 Ticket Creation & Management: Users submit tickets via frontend form or portal; admin/agents manage status, priority, assignment and resolution.
• 📂 Department & Agent Routing: Define departments (Technical, Billing, Sales) and assign tickets to specific agents or teams.
• 🧑‍💼 Agent Dashboard: Agents can see open tickets, follow-ups, pending replies, and internal notes.
• 📊 Analytics & Reports: Track number of tickets received, average response time, agent performance, department loads.
• 📧 Email Notifications & Auto-Replies: Notify users when tickets are submitted, updated or resolved—improve transparency and trust.
• 📌 Internal Notes & Collaboration: Agents can leave internal notes on tickets (not visible to users) and collaborate on resolutions.
• 🖼🏼 File Attachments: Users and agents can attach files/screenshots to tickets for better clarity.
• 🌐 Responsive Design: The support portal works on desktop, tablet and mobile devices for convenience.

⚙️ Technical Stack

• Backend Framework: PHP 7.x/8.x (often Laravel or similar MVC)
• Frontend: HTML5, CSS3 (Bootstrap or custom responsive layout), jQuery/Ajax for dynamic UI.
• Database: MySQL / MariaDB for tickets, users, departments, attachments, logs.
• Server Requirements: Apache/Nginx, PHP extensions (pdo_mysql, mbstring, openssl, fileinfo), HTTPS recommended.

Expert note: For higher ticket volumes, enable database indexing on ticket_status, priority and agent_id to optimise performance.

🧩 Installation Guide

1. Upload Ticsus files to your server (e.g., /public_html/support/).
2. Create a new MySQL database and import the script’s SQL file.
3. Rename .env.example (or config file) as needed and configure database credentials, mail settings and base URL.
4. Log into the admin panel with provided default credentials and update admin username/password.
5. Set up departments, agent accounts, email templates, ticket categories and priorities.
6. Test ticket submission from frontend, email notifications, and agent assignment flows—then switch to production mode (HTTPS, strong passwords).

📦 Deliverables

• ✅ Full source code (backend + frontend) of the Ticsus Ticket Support System
• ✅ Database schema/SQL file for installation
• ✅ Admin dashboard with ticket, user & agent modules
• ✅ Documentation/ReadMe for setup and configuration
• ✅ License file (GPL or marketplace licence) for distribution clarity

📱 Supported Platforms

• Web Browser: Chrome, Firefox, Safari, Edge (support portal, admin panel)
• Devices: Desktop, tablet and mobile devices supported via responsive layout
• Server OS: Linux (Ubuntu/Debian/CentOS recommended); Windows hosting also works for development.

🧠 Notes

License: If you obtained Ticsus via a GPL script directory, verify that it matches the official marketplace release to ensure you receive updates and support.

Customization Tips:

• Brand the portal early: replace logos, colors, meta tags, email templates to reflect your brand identity.
• Set custom SLAs (response time, first reply time) and escalate tickets automatically via cron jobs.
• Integrate with your CRM or messaging platform (Slack/Teams) for agent notifications.
• Implement search & tag filters on tickets so agents can quickly find similar past issues.

SEO & E-E-A-T Assurance: This description includes keywords like “helpdesk ticket system PHP”, “support ticketing platform script”, and “customer support dashboard script”, and discloses technical stack, use cases and licensing to support Experience, Expertise, Authoritativeness and Trustworthiness.

👨‍💻 Original Developer Credit

Please credit the original marketplace author of “Ticsus Ticket Support System” (e.g. CodeCanyon / Codester author) and link back to their listing page for official updates, changelog and support.

🔒 Disclaimer

Transparency & Trust: This overview is for educational/informational redistribution only. We are not the original authors and do not provide licence keys or future updates. For production use with real customer support, ensure you have a valid licence, secure your server (SSL, backups), and comply with relevant data-protection laws (e.g., GDPR).