Ticsus Ticket Support System is a comprehensive solution designed to streamline customer support and ticket management processes. Here are the key features provided by Ticsus Ticket Support System:
- Ticket Creation and Management
- Customer Inquiry Tracking
- Multi-channel Support (Email, Chat, Phone)
- Ticket Assignment and Routing
- Prioritization of Tickets
- Automated Ticket Responses
- Knowledge Base Integration
- Customizable Ticket Forms
- Ticket Status Tracking (Open, Pending, Closed)
- Ticket Escalation Procedures
- Agent Performance Monitoring
- SLA (Service Level Agreement) Management
- Ticket Tagging and Categorization
- Internal Notes and Collaboration
- Reporting and Analytics Tools
- Customer Satisfaction Surveys
- Integration with CRM Systems
- Customizable Email Notifications
- Mobile Access and App Support
- GDPR Compliance Features
- Data Security and Encryption Measures
- API for Integration with Third-party Apps
- Custom Branding and White-labeling Options
- 24/7 Customer Support and Training Services
- Regular Software Updates and Maintenance
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