Description
WhatsCRM is a comprehensive SAAS system designed to streamline customer relationship management (CRM) processes using WhatsApp as the primary communication channel. Below is a list of key features offered by WhatsCRM:
- Chatbot Integration for Automated Messaging
- Flow Builder for Creating Custom Conversation Flows
- API Access for Seamless Integration with Third-party Systems
- WhatsApp CRM Dashboard
- Contact Management System
- Lead Capture and Qualification Tools
- Customer Segmentation and Targeting
- Automated Responses and Follow-ups
- Broadcast Messaging Capability
- Personalized Messaging Templates
- Two-way Communication with Customers
- Appointment Scheduling and Reminders
- Order Tracking and Updates
- Feedback Collection and Surveys
- Ticketing System for Customer Support
- Analytics and Reporting Dashboard
- Performance Metrics Tracking
- Conversation History Logging
- Multi-user Collaboration Features
- Role-based Access Control
- Integration with Payment Gateways
- CRM Workflow Automation
- Customizable Alerts and Notifications
- Multi-language Support
- GDPR Compliance Features
- Mobile App for On-the-go Management
- Regular Software Updates
- Customer Onboarding and Training Resources
- Dedicated Customer Support Channels
- White-labeling Options for Branding Customization
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