WooCommerce Support Ticket System

Description

WooCommerce Support Ticket System

WooCommerce Support Ticket System is a professional helpdesk plugin that brings a full-featured ticketing workflow directly into your WooCommerce store. Give customers a secure, streamlined way to request support from their My Account area, track ticket status, attach files, and receive timely updates—while your team manages priorities, agents, SLAs, and internal notes with ease.

🚀 Feature Highlights

• ✅ Customer-friendly ticket portal inside My Account
• ✅ Link tickets to orders, products, and customers
• ✅ Agent roles, departments, priorities & statuses
• ✅ Email notifications & reply-to updates
• ✅ File attachments, rich-text replies & canned responses
• ✅ Private internal notes & assignment/mentioning
• ✅ SLA targets, due dates & escalation rules
• ✅ GDPR-ready data export & deletion tools

📖 Detailed Overview

The WooCommerce Support Ticket System centralizes all customer conversations right where purchases happen—your store. Shoppers can submit tickets from order pages, attach screenshots or invoices, and follow progress in real time. Your support team gets a clean, role-based workspace to triage requests, set priorities, leave internal notes, and use canned replies for faster resolutions. With order/product relationships, agents always have the context they need to deliver accurate answers, reduce back-and-forth, and raise customer satisfaction.

📊 Comparison Table

Feature	WooCommerce Support Ticket System	Competitors
Tickets inside WooCommerce My Account	✔ Native & seamless	✖ External portal
Order & product linking	✔ 1-click context	✖ Manual lookup
Agent roles & internal notes	✔ Built-in	✖ Limited
Canned replies & templates	✔ Included	✖ Add-on required
Lifetime GPL updates	✔ Free via wpshop.net	✖ Annual renewals

⚙️ Installation Guide

1. Download the WooCommerce Support Ticket System plugin from your wpshop.net account.
2. Log in to your WordPress dashboard.
3. Go to Plugins → Add New → Upload Plugin, upload the ZIP file, and click Install Now.
4. Activate the plugin and follow the onboarding wizard.
5. Configure departments, agent roles, priorities, and email notifications.
6. Enable the Support endpoint in WooCommerce → Settings → Accounts & Privacy (if required by your setup).
7. Create canned responses and SLAs; test by submitting a ticket from a customer account.

📜 Licensing Information

This product is released under the GNU General Public License (GPL). When you purchase from wpshop.net, you get:

• ✔ 100% Original GPL files
• ✔ Lifetime free updates
• ✔ Limited support via email

❓ FAQs

1. Can customers open tickets for a specific order?

Yes. Customers can create tickets from their order details page, giving agents direct order context.

2. Does it support attachments?

Yes. Both customers and agents can add file attachments (subject to WordPress file-size limits).

3. Can I assign tickets to different agents or departments?

Absolutely. Create departments, set agent permissions, and assign or reassign tickets as needed.

4. Will customers receive email updates?

Yes. The plugin sends automatic notifications for new messages, status changes, and resolutions.

5. Is it compatible with my theme and other plugins?

It’s built for WooCommerce and follows WordPress standards, working smoothly with most modern themes and plugins.

6. Do I need to pay yearly?

No. From wpshop.net you receive lifetime free updates and limited support via email under GPL.

🌟 Why Choose WooCommerce Support Ticket System?

Great support turns one-time buyers into loyal customers. With WooCommerce Support Ticket System, you deliver fast, contextual, and trackable service without leaving WordPress. Centralize communication, cut response times, and keep every conversation tied to the right order—backed by GPL freedom, lifetime updates, and the trusted delivery of wpshop.net.

👉 Upgrade your customer service today—download WooCommerce Support Ticket System and start resolving tickets faster with a native WooCommerce helpdesk!