Support Genix – WordPress Support Ticket Plugin

Support Genix is a powerful WordPress support ticket plugin designed to streamline customer support processes and manage tickets effectively. Below are the key features of Support Genix:

1. Ticket Submission Form
2. Ticket Management Dashboard
3. Ticket Assignment System
4. Priority Levels for Tickets
5. Ticket Status Tracking
6. Ticket Categories and Tags
7. File Attachment Support
8. Custom Fields for Ticket Details
9. Internal Notes for Ticket Communication
10. Ticket Escalation Workflow
11. Ticket Merge and Split Functionality
12. Ticket Search and Filtering Options
13. Ticket Notifications and Alerts
14. Customizable Ticket Templates
15. Knowledge Base Integration
16. Ticket History and Audit Trail
17. Ticket SLA (Service Level Agreement) Management
18. Customer Communication Portal
19. Agent Performance Analytics
20. Integration with CRM Systems
21. Multi-language Support
22. GDPR Compliance Features
23. Customizable Ticket Forms
24. API Access for Integration
25. Role-based Access Control
26. Automated Ticket Routing
27. Customizable Ticket Prioritization Rules
28. Ticket Feedback and Satisfaction Surveys
29. Ticket Export and Reporting
30. Regular Updates and Customer Support