Z Desk – Support Tickets System with Knowledge Base and FAQs

🚀 Overview

Z Desk is a complete help-desk and support ticketing system that combines ticket management with an integrated knowledge base and FAQ module. Its design helps businesses unify customer support, self-service documentation, and internal workflows in one self-hosted PHP application. :contentReference[oaicite:0]{index=0}

With inspiration drawn from industry best-practices in support operations — including multi-department routing, role-based agents, live chat, and analytics — Z Desk enables both small businesses and enterprise teams to streamline support while empowering customers through self-service content. :contentReference[oaicite:1]{index=1}

Target users: SaaS platforms, digital agencies, IT support teams, and enterprises looking for a scalable, customizable support desk with built-in knowledge base and FAQ capabilities.

✨ Key Features

• Comprehensive ticketing system: Submit, track and resolve tickets with priorities, statuses, departments, attachments and comments. :contentReference[oaicite:2]{index=2}
• Live chat support (registered users): Enables live chat channel alongside ticket creation for real-time assistance. :contentReference[oaicite:3]{index=3}
• Knowledge base & FAQ modules: Publish categorized help articles, FAQs, allow search and voting (helpful/not helpful) to promote self-service. :contentReference[oaicite:4]{index=4}
• Multi-department & role-based access: Organize departments (Sales, Tech, Billing), assign multiple agents, define permissions and scope. :contentReference[oaicite:5]{index=5}
• Guest ticket submission: Allows users to open tickets without registration if allowed by configuration. :contentReference[oaicite:6]{index=6}
• Canned replies & custom fields: Create reusable responses, define custom fields for tickets to capture specific data. :contentReference[oaicite:7]{index=7}
• Automated workflows &- notifications: Email and website notifications, auto-closing of tickets, administrative alerts. :contentReference[oaicite:8]{index=8}
• Analytics & reporting: Dashboard statistics, ticket resolution metrics, staff performance tracking. :contentReference[oaicite:9]{index=9}
• Secure & modern UI: Built with Bootstrap 5, responsive for mobile/tablet/desktop, supports social login & reCaptcha. :contentReference[oaicite:10]{index=10}
• Knowledge & FAQ sharing: Articles can be shared on social media; users can vote on helpfulness to improve content relevance. :contentReference[oaicite:11]{index=11}

⚙️ Technical Stack

• Backend framework: Built on CodeIgniter (version 3) according to documentation. :contentReference[oaicite:13]{index=13}
• Languages: PHP 8.x-compatible (script states support for PHP 8.1) :contentReference[oaicite:14]{index=14}
• Frontend UI: Bootstrap 5 for responsive design, mobile-first layout. :contentReference[oaicite:15]{index=15}
• Database: MySQL or MariaDB (common for such scripts) — actual version not specified in public listing but standard for CodeIgniter apps.
• Server requirements: Apache or Nginx with PHP 8.x, required extensions (PDO, Mbstring, Fileinfo, etc.), SSL recommended. (Implied by modern script)

🧩 Installation Guide

1. Upload files: Upload the Z Desk package to your web server directory.
2. Create database: Make a MySQL/MariaDB database and user with rights.
3. Configure environment: If the script includes a config file or install wizard, enter DB credentials, site URL, admin account.
4. Run installer wizard: Follow on-screen prompts to install the system (some versions include wizard). :contentReference[oaicite:16]{index=16}
5. Set permissions: Ensure required directories (uploads, cache, logs) are writable by the web server user.
6. Login & configure: As Admin, set up departments, agents, roles, knowledge base categories, FAQs, email settings and branding.

📦 Deliverables

• Full PHP source code for Z Desk – Support Tickets System with Knowledge Base & FAQs (commercial listing on CodeCanyon). :contentReference[oaicite:17]{index=17}
• Database schema/migration files and sample settings (if included in version purchased).
• Admin dashboard UI & user portal templates.
• Documentation / README for installation and usage.

📱 Supported Platforms

• Web browsers: Chrome, Firefox, Safari, Edge (latest) — for admin and user portals.
• Devices: Fully responsive design for desktop, tablet and mobile (Bootstrap 5 based). :contentReference[oaicite:18]{index=18}
• Server OS: Linux (Ubuntu, Debian, CentOS), macOS or Windows Server supporting PHP 8+.

🧠 Notes

• License: The product is sold commercially under standard licensing; for redistribution under GPL you must ensure compliance with the original developer’s terms when distributing. For example, listing shows “GPL” on some resellers. :contentReference[oaicite:19]{index=19}
• Customization tips: You can customize departments, roles, ticket fields, knowledge base categories, integrate your own email templates, and override views in the CodeIgniter MVC structure. Senior users can integrate chat-bots or CRM hooks for advanced workflows.
• SEO & Self-Service assurance: By providing a robust knowledge base and FAQs within Z Desk, you reduce support load and improve customer satisfaction, which indirectly supports SEO (through user experience and lower bounce rates on help-pages).
• Experience highlight: Designed for real support operations with features like multiple departments, roles, guest ticketing, custom fields and knowledge base article voting — showing the developer’s familiarity with actual help-desk workflows. :contentReference[oaicite:20]{index=20}

👨‍💻 Original Developer Credit

Originally developed and marketed on ‎CodeCanyon under item ID 33454477. :contentReference[oaicite:22]{index=22}
Buying a valid license from the original author ensures ongoing updates and official support.

🔒 Disclaimer

This description is provided for informational and GPL-redistribution preparation purposes. We are not the original author of Z Desk and do not claim trademark or brand rights. All product names, logos and assets remain property of their respective owners. For production-use ensure you obtain a proper license, comply with email and privacy laws, and follow security best-practices.